Fleet Management Panel
- Mandatory
| Date: | 1 Jul 2021 - 30 Jun 2026 | |
|---|---|---|
| Updated: | 1 Jul 2021 | |
| Managed: | NSW Procurement | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 300 |
What's covered
The mandatory, whole-of-government fleet management services panel covers standard fleet management services, additional and specialist services.
Standard fleet management services
Standard fleet management services include:
- quotes, ordering and other services for light passenger and commercial vehicles
- consolidated invoicing and online reporting
- eTag management
- lease restructuring.
Additional fleet management services
Additional services include:
- roadside assistance
- accident claims and repairs
- fuel cards
- telematics, including logbooks, rollover alerts, harsh braking, and speeding.
Specialist services and rentals
You can use the fleet management services panel to source quotes for any other fleet management services, such as specialist fit-outs or equipment.
What's not covered
Travel-related car hire and fuel cards are covered by their own contracts.
Short-term vehicle rentals associated with travel are covered by Travel Management Services Contract.
Fuel cards for petrol, diesel, LPG, biodiesel and carwash are covered by Card Fuel and Associated Products Contract.
What you need to know
The fleet management services panel aims to:
- reduce costs for fleet management, vehicle repair and maintenance, and tolls
- lower lease costs
- reduce overall fleet size
- improve fleet utilisation
- create higher customer satisfaction.
How the fleet supply model works
The NSW Government uses a fleet supply model. Under this model, each government cluster engages one supplier through an appointment agreement, which sits below the Fleet Management Panel head agreement.
Your cluster will specify its own requirements in the appointment agreement. This includes any extra services you require under the contract, such as telematics.
Who to contact
The fleet category management team in NSW Procurement manages this contract. The team is responsible for supplier relationship management and managing the leasing bidding process (with the Lessors Panel Contract).
The fleet category management team and the mobility team jointly manage the Travel and Transport Policy and the Motor Vehicle Operational Guidelines.
If you have any questions about the head contract for fleet management, feel free to contact the fleet category management team in NSW Procurement at nswp_fleet@treasury.nsw.gov.au
Approved suppliers
Each cluster in NSW Government has selected (or must select) one of the 3 approved suppliers for fleet management services:
- SG Fleet Australia Ptd Ltd (ABN 15 003 429 356)
- Smartfleet Management Pty Ltd (ABN 99 142 370 643)
- Leaseplan Australia Ltd (ABN 57 006 923 011)
If you're unsure which supplier your cluster has selected, contact the fleet category management team at nswp_fleet@treasury.nsw.gov.au
Who's eligible to buy
The fleet management services panel is a mandatory, whole-of-government agreement.
This means all NSW Government agencies are eligible to use – and must use – this panel to order and manage government fleets.
Non-government agency buyers are NOT eligible to use this contract.
How to buy step by step
There are 2 ways to buy fleet management services under this contract, depending on whether your agency is part of a NSW Government cluster or not.
If you're not sure whether your agency is part of a cluster, or you don't know how to contact the fleet management team in your cluster, you can email NSW Procurement for details at nswp_fleet@treasury.com.au
Buy through your cluster
Each cluster holds its own contract for a fleet management supplier under the fleet management services panel. The steps and requirements for buying are specific to that contract.
To buy through your cluster:
- make sure you know which cluster your agency is part of
- contact your cluster fleet team
- follow the steps outlined by your cluster fleet team.
Buy as a public body
Even if your agency is not part of a cluster, you may still be eligible to buy through the fleet management services panel, with the NSW Procurement Board entering into an agreement on your behalf.
However, you must be a public body as defined in clause 6 of the Public Works and Procurement Regulation 2014 (NSW). Read the regulation for more information or email nswp_fleet@treasury.com.au if you need assistance.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes:
Resources for using this contract
Fleet services category on this site
Check the category pages for a full list of policies, schemes, contracts and resources for managing fleet services.
Related policy and guidelines
NSW Government travel and transport policy
A whole-of-government framework for official travel and transport by public officials using public money.
Motor vehicle operational guidelines
A whole-of-government approach to the use of vehicles in the work environment.
Buying and supplying telematics
Fleet telematics can help improve safety and efficiency by collecting vehicle usage data and improving driver behaviour.
Related contracts and schemes
Motor Vehicles Scheme
Supply of motor vehicles and the aggregated buy process for passenger, SUV, light commercial vehicles and heavy commercial vehicles.
Lessors Panel
Lessors on this contract provide financing for operating leases on vehicles managed by providers on Contract 300 Fleet Management Panel.
Provision of Motor Vehicle Compulsory Third Party (CTP) Green Slip Insurance Contract
CTP motor vehicle insurance for NSW Government vehicles.
Card Fuel and Associated Products Contract
Fuel cards can be used to buy petrol, diesel, LPG, biodiesel and car wash.
Disposal of Motor Vehicles Contract
Disposal and re-marketing of vehicles and machinery.
For more information on fleet management, contact the fleet category management team at nswp_fleet@treasury.nsw.gov.au