This accessibility statement relates to content available on this site, (the site).
On this page

Our commitment

We have developed this website to ensure content is available to the widest possible audience, including readers using assistive technology or accessibility features.

Our responsive design means our information and services can be accessed on desktop, tablets and mobile devices.

By adhering to guidelines for accessible web design, we acknowledge the diversity of communication methods, available technologies and abilities of web users in the community.

We strive to comply with the W3C's Web Content Accessibility Guidelines 2.0 (WCAG 2.0) to at least level AA.

We are committed to making our website as user friendly as possible. Extensive testing has been conducted to inform design, navigation and content on our website. We will continue to develop, evaluate and improve our site to ensure we meet our customer’s needs.

Our commitment allows all people who use the website to enjoy a more user-friendly and engaging experience.

If you have any questions or comments about this statement or the content on this site, please email us at

Accessibility help

There are several legacy documents and forms that may not be accessible for some users; these are mainly in PDF and Word formats. These inaccessible documents are being progressively replaced with appropriate alternatives.

If you are having trouble accessing pages or content on the website, please call us on 1800 679 289 and we will ensure you receive the information you need within 48 hours.

Note: Adobe Reader allows a PDF file to be saved as a plain text file. Select File from the Adobe Reader menu, then Save as. Use the dropdown to select a format other than Text.

Accessibility features

Many people use assistive technologies such as screen readers or screen magnifiers to help them view, read and navigate a website. We have built and modified the site to deliver a good experience for all users, and to support the accessibility needs of our customers.

Increase font size using the keyboard on Windows

Press the Ctrl and + keys to make the text size larger.

Press the Ctrl and - keys to make the text size smaller.

Increase font size using the keyboard on Apple Mac

Press the Command and + keys to make the text size larger.

Press Command and - keys to make the text size smaller.

JAWS screen reader keyboard shortcuts

The navigation quick keys in the JAWS screen reader make it faster and easier for customers to move around our site and easily access the content.

The full list of short cuts is available from Freedom Scientific, on the JAWS Training Resources page.