Buying and supplying telematics
What are telematics
In-car telematics refers to the technology used to gather vehicle information, including GPS location, activity and driver behaviour.
Telematics make use of data from the vehicle's GPS system, alongside records from the vehicle's own onboard computer.
A device attached to the vehicle collects the data and transmits it via mobile phone or satellite network. The data is then presented via a secure online portal.
Telematics policy and mandate
The NSW Government Telematics Policy can be found in appendix 2 of the NSW Government Travel and Transport Policy. Telematics are mandated for general purpose fleet vehicles excluding 100% salary packaged, heavy commercial, plant and equipment and emergency operational vehicles.
Telematics can help improve safety and efficiency
By observing a vehicle's operational records, telematics can offer opportunities to improve driver safety and efficiency. Ultimately, improvements in driver behaviour can lead to reductions in the rate and severity of accidents.
Telematics can be used to support strategic business outcomes, which may include:
- improved workplace health and safety
- improved driver behaviour, reducing vehicle accidents and decreasing consumable costs
- improved asset management by location
- automated capture of vehicle usage data to replace manual logbook data entry.
Buy telematics
Telematics is available for purchase:
- under the ICT Services Scheme as an ICT solution, or
- through the fleet management providers under C300 Fleet Management Panel Contract
Suggested agency internal communications plan
Agencies are required to develop telematics communication material for internal distribution within the agency/cluster in order to:
- Identify and inform stakeholders of the processes, resources and requirements for the implementation of telematics.
- Define telematics goals and set expectations- what will implementation of telematics mean to each stakeholder.
- Raise awareness of new telematics policy and mandate, applicability, existing solutions and benefits.
- Deadline for telematics to be installed in vehicles.
- Satisfy Workplace Surveillance Act requirements of 14 days written notice to staff.
- Satisfy communication plan requirements in telematics policy.
Agencies can download the suggested agency internal communication plan DOCX, 931.71 KB use this template as a start point.
Key points to consider when contracting
Contract terms:
- keep the contract term flexible – the maximum 6-month minimum term is recommended
- have supplier's commitment to providing the most up to date systems.
Develop KPIs around:
- installation (lead times, right first time)
- system uptime
- device uptime
- replacement lead times and KPIs
- telematics-specific reporting – type, regularity and compliance (for example, tax)
- processes for end of lease vehicles to have hardware removed and data cleared
- processes for remote data deletion, in case devices are lost or not uninstalled.
Data:
- ownership must be with the agencies
- costs and KPIs for integration with HR federation services (ensures automatic addition and removal of drivers)
- configurable and auditable profiles management and data access protocols.
Find approved telematics suppliers
Approved telematics providers are registered on the ICT Services Scheme. For a current list of approved providers please refer to the List of suppliers tab on the scheme page.
Telematics is also available to NSW Government agencies via the fleet management providers on Fleet Management Panel.
Supply telematics
New suppliers wanting to participate in agency procurement of telematics solutions can apply to join the ICT Services Scheme at any time.
Once you're approved to supply under the ICT Services Scheme, please advise NSW Procurement by emailing telematics@treasury.nsw.gov.au
Who to contact
For enquiries about the ICT Services Scheme, please email ICTServices@customerservice.nsw.gov.au
For enquiries about telematics, please email telematics@treasury.nsw.gov.au