ICT Professional Services Purchasing Arrangements (PSPA)

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Date: 20 Feb 2023
Updated: 20 Nov 2023
Managed: Digital NSW Contact owner
Type: Whole of government
Contract Number: 1597
Scope
Panel contract for professional services for delivery or operations of ICT.

What's covered

The ICT PSPA panel covers professional services for the delivery and operations of ICT. These include services required to implement an ICT project or program, or to operate an ICT capability in-service.

Buyers can also use the panel to procure hardware, software or cloud services when these are purchased with in-scope professional services.

Service categories

Services are organised into categories covering capabilities and roles. Buyers can procure either:

  • on a scope (outcome) basis, via a statement of work, or
  • on a resource basis, via the engagement of secondees.

Select a category to see more details, or select Expand all.

The design, development, build, implementation, testing and support of applications and application integrations.

The design, assessment, and operations of cyber security.

The collection, process, analysis and preservation of cyber related evidence, typically following a cyber security incident.

Responding to a cyber security incident such as a breach of digital security policy that requires corrective action.

Assessing a customer’s cyber security posture in terms of the controls that protect critical assets, infrastructure, applications and data.

Assessing the security of a customer, typically their ICT and digital assets, by attempting to gain unauthorised access into the prescribed computer system, application or network, as per the agreed scope of the engagement.

The design, assessment and operations of cyber security of a customer, determining the vulnerabilities and providing recommendations to improve the security posture and mitigate risk.

The design, build, implementation and support of data and analytics solutions.

ICT project management, analysis, and learning and training.

Most projects should require some of the capabilities in this category.

The design, build, implementation, support and operations of infrastructure for both on-premises and cloud environments.

The design, build, implementation and support of networks and telecommunications.

Capability and roles related to information technology infrastructure library (ITIL) service management processes. For example, incident management.

Most projects should require some of the capabilities in this category. Particularly where there will be a hypercare period, where the project will be supporting a new or upgraded solution before the transition to support and project closure.

Product-specific categories

The panel also includes product-specific categories. These categories cover capabilities and roles that are specific to a technology.

ICT projects may need capabilities from the general service categories combined with capabilities from product-specific categories. Select a product-specific category to see examples, or select Expand all.

Example of combined general and product-specific capabilities: deployment of a new application in AWS that requires application integration.

Example of combined general and product-specific capabilities: development of a Microsoft Dynamics application that also requires some network and cyber security work to be done.

Example of combined general and product-specific capabilities: development of a new Salesforce module that requires some change management, user training and testing management.

Example of combined general and product-specific capabilities: implementation of a new SAP application that also requires a new Oracle database to be built.

What's not covered

Unless procured with in-scope professional services, the panel doesn't cover ICT infrastructure (hardware, software, cloud-based infrastructure or software as-a-service). These need to be sourced via other ICT schemes or contracts.

The PSPA panel is not intended to be used for delivering consultancy services. It's also not a replacement for contingent labour hire. These are covered by:

What you need to know

Suppliers on the panel are on the ICT Services Scheme

All suppliers on the panel are prequalified on the ICT Services Scheme. They've undergone a thorough evaluation process to be admitted to the panel.

Panel suppliers may provide services under one or more of the panel categories.

Contractual framework is based on MICTA/ICTA

The PSPA is a panel contract built on the NSW Government ICT Purchasing Framework, using the MICTA/ICTA contract framework.

The key differences between the PSPA contractual framework and the ICT Purchasing framework are:

  • additional clauses to enable engagement of secondees
  • a short-form customer contract (the mini ICTA) for lower-value, low-risk engagements.

Why use this panel

  • Simplified contracting. Buyers and suppliers can more rapidly and simply engage to deliver complex ICT outcomes.
  • Transparency. Better quality information on unit rates and spend helps value for money assessment, spend tracking and benefit realisation.
  • Better quality of service. Evaluation process ensures suppliers have the experience and capabilities required to deliver.

Who to contact

The panel is managed by the ICT/Digital Sourcing team within the Department of Customer Service. We:

  • act as the contract authority
  • support agencies on customer contracts
  • provide the performance management function
  • conduct panel refreshes to ensure it remains relevant and provides value for money.

For more information or advice, please email pspa@customerservice.nsw.gov.au

Approved suppliers

If you’re logged in with your buyer account, you'll have full access to a supplier’s profile.

If you don't have a buyer account, it's quick to sign up. You just need to enter your email address and create a password.

List of suppliers

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New suppliers

If you'd like to join the panel, you can register to be notified when the next intake process starts.

To register your interest, please email pspa@customerservice.nsw.gov.au

Who's eligible to buy

All contracts within the panel are available to all government agencies and most eligible non-agency buyers.

To confirm your eligibility, please email pspa@customerservice.nsw.gov.au

How to buy: step by step

Step 1. Determine risk and value

The level of risk, together with the value of your procurement, influences the procurement process and contractual framework.

Read about assessing risk in ICT sourcing.

For contracts that are high risk or over $1 million, use PSPA long-form ICTA templates:

For contracts that are low risk and under $1 million, use the PSPA mini ICTA templates:

To access the PSPA long-form ICTA and mini ICTA templates, and for more guidance on which templates to use, navigate to the Resources tab.

For more guidance on which templates to use, please email pspa@customerservice.nsw.gov.au

Step 2. Determine the number of quotes

The number of quotes you need to seek depends on:

  • the value of your procurement
  • the level of risk of your procurement
  • your agency procurement accreditation status.

The number of quotes is specified by Procurement Board Direction PBD-2020-05.

Step 3. Access the service catalogue and request quotes

Select supplier(s) to invite to quote based on matching your requirements to the service categories, for which they’re empanelled. To know more about the categories, log into the ICT/DS Portal and access the PSPA service catalogue.

The service catalogue sets out the service description, capability framework and commercial arrangement for each category. Service catalogues are confidential.

To request access to the service catalogue, please fill out the ICT/Digital Sourcing Portal Access Request form.

You'll need to complete a non-disclosure agreement and maintain the confidentiality of all Confidential Information accessed from the portal.

Step 4. Negotiate service levels, if needed

The panel templates have service level specifications already prefilled.

Assess if they're appropriate to your needs. If they aren't, you'll need to negotiate other service levels with the supplier(s).

Step 5. Place an order

Fill out the appropriate customer contract using ICTA or mini ICTA and associated modules.

For more details on the ordering process, you can refer to section 4 in the MICTA.

How to provide feedback on supplier performance

If you have feedback about supplier performance, please email pspa@customerservice.nsw.gov.au

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes:

Resources for buyers

Resources for suppliers

Download contract templates

For contracts that are high risk or over $1 million, use PSPA long-form ICTA templates

For contracts that are low risk and under $1 million, use the PSPA mini ICTA templates

For guidance on which contract templates to use, please email pspa@customerservice.nsw.gov.au