IBM Contract
- Mandatory
| Date: | 1 Oct 2019 - 3 Oct 2027 | |
|---|---|---|
| Updated: | 30 Sep 2024 | |
| Managed: | Digital NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 833 |
What's covered
All IBM products and services are covered by this agreement. This includes:
- hardware acquisition and hardware maintenance
- software licensing and appliance provision
- services
- cloud services.
What you need to know
The IBM Contract includes a comprehensive commercial offer across all product and service categories. It provides simplified contract terms and delivers savings to buyers through the combined purchasing power of NSW Government.
A detailed buyers' guide on the agreement structure, risks and benefits is available under confidentiality. To request access, please email ictservices@customerservice.nsw.gov.au
Why use this contract
The IBM Contract makes it easier for NSW Government agencies to buy IBM products and services commonly used across government. The agreement:
- maximises market benefits
- delivers efficiencies and savings
- enhances contract terms and conditions
- provides benefits and pricing not previously available to buyers with less volume.
Buyers can use this agreement following a formal approach to market in accordance with their agency procurement policies.
Who to contact
The IBM Contract is managed by the ICT/Digital Sourcing team at Digital.NSW. For more information, please email ictservices@customerservice.nsw.gov.au
Approved suppliers
Who's eligible to buy
The IBM contract is a mandatory, whole-of-government agreement.
This means all NSW Government agencies are eligible to use – and must use – this contract when buying IBM products and services.
The contract is also available to state-owned corporations established under the State Owned Corporations Act 1989 (NSW).
Other organisations are not eligible to buy from this contract.
How to buy: step by step
- Request a copy of the contract by emailing ictservices@customerservice.nsw.gov.au
- Review the contract and the contract guide, including the risk guidance notes.
- Complete the IBM work order in the agreement to define the specific scope and requirements of your procurement.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: