All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Food Services Contract
- Mandatory
| Date: | 1 Jul 2024 - 30 Jun 2029 | |
|---|---|---|
| Updated: | 17 Sep 2024 | |
| Managed: | NSW Health | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 801 |
Scope
The contract covers grocery, milk and dairy, bulk water, bulk meat and poultry, fruit, vegetables, bakery and distribution of packaged meals to hospitals.
What's covered
The contract covers the following product categories:
- grocery (products that don’t meet the minimum order quantities for their category can be sourced from grocery suppliers. For example, if you can’t order yoghurt from the milk and dairy supplier because of quantity limits, you can get it from the grocery supplier instead)
- bread
- milk and dairy
- water (bulk and packaged)
- raw meat (bulk and packaged)
- raw poultry (bulk and packaged)
- processed and cooked chilled poultry and meat
- fresh and prepared fruit and vegetables
- bakery and specialty ingredients
- juice
- sandwiches
- warehouse and distribution.
What's not covered
Any food service categories not mentioned under What’s Covered’ are excluded from this contract.
What you need to know
Quality
Food products will be of the best quality, with a taste, appearance and texture that customers find acceptable.
All products will be inspected and must be approved by the buyer. These specifications are the minimum standard for each product when delivered.
Food safety
All food suppliers are fully Hazard Analysis and Critical Control Point (HACCP) certified. This means their sourcing, production and delivery processes follow world’s best practices to ensure food safety.
Regulations
All products supplied must comply with all relevant food safety laws and regulations in Australia. This includes, but is not limited to:
- FSANZ Standard 1.4.1 Contaminants and Natural Toxicants
- FSANZ Standard 1.4.2 Agvet Chemicals
- FSANZ Standard 1.6.1 Microbiological Limits for Food
- FSANZ Standard 2.5.1 Milk
- FSANZ Standard 2.5.2 Cream
- FSANZ Standard 2.5.3 Fermented Milk Products
- FSANZ Standard 2.5.4 Cheese
- FSANZ Standard 2.5.6 Ice Cream
- FSANZ Standard 2.5.7 Dried Milks, Evaporated Milks and Condensed Milks
- FSANZ Standard 4.2.4 Primary Production and Processing Standard for Dairy Products
- FSANZ Standard 2.6.2 Non-Alcoholic Beverages and Brewed Soft Drinks
- FSANZ Food Standards Code 1.2 Labelling and Other Information
- NSW Food Regulation 2015.
Additionally, all milk and dairy products must:
- Follow FSANZ Standard 4.2.4 Primary Production and Processing Standard for Dairy Products and state based Dairy Standards as applicable
- Be manufactured according to Australian Standard AS3993-2003 Equipment for the Pasteurisation of milk and other liquid dairy products – Continuous flow systems and
- Be tested against Australian Standard AS2300 Methods of Chemical and Physical Testing for the Dairying Industry for pasteurised products.
Stakeholders
To provide the right food service solutions, expert food buyers from NSW Government agencies have been engaged in defining business requirements, developing strategies, evaluating results and recommending and implementing outcomes.
Government policy
Customers can be assured that the contracting processes and suppliers are compliant with NSW Government procurement policies and other relevant guidelines.
Suppliers have confirmed their compliance with these policies, which include:
- Developing a long-term, internationally competitive industry
- Commitment to sustainable industry development
- Development of long-term, strategic alliances
- Value-added activity
- Involving Small to Medium Enterprises (SMEs)
- Regional development activity
- Existing industry development activity and proposed new investment
- Export potential or import replacement.
- Innovation
- Occupational Health and Safety Environmental policy.
Why use this contract
The C801 Food Services Contract is a mandated requirement for all Whole of Government entities and other eligible non-agency buyers. The benefits of this contract include:
- Statewide Coverage: Provides service across all regions in NSW.
- Diverse Product Range: Offers a wide variety of product categories to meet different needs.
- Free In-Store (FIS) Delivery: Includes free delivery services.
- Food Safety Compliance: Guarantees that all products meet strict food safety standards.
- Competitive Pricing: Offers cost-effective pricing for great value.
Who to contact
For more information or advice, you can contact the head contract owner, by emailing Raja.Saluja@health.nsw.gov.au.
Supplier by region and product category
Suppliers have been allocated category supply by regions. Click on a region to see the appointed suppliers or click Expand all.
- Grocery: PFD, EWH, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail, AAA Bottled Water
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone
- Raw poultry (bulk and packaged): B&E Foods, Farmer Joes
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh, Sydney Direct Fresh Produce (SDFP)
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD, EWH
- Juice: Bega, PFD, EWH
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, EWH, Bidfood
- Packing Services: EWH
- Grocery: PFD, EWH, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail, AAA Bottled Water
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone, CMJ Food Services
- Raw poultry (bulk and packaged): B&E Foods, Farmer Joes
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh, Sydney Direct Fresh Produce (SDFP)
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD, EWH
- Juice: Bega, PFD, EWH
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, EWH, Bidfood
- Packing Services: EWH
- Grocery: PFD, EWH, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail, AAA Bottled Water
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone, CMJ Food Services
- Raw poultry (bulk and packaged): B&E Foods, Farmer Joes
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh, Sydney Direct Fresh Produce (SDFP)
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD, EWH
- Juice: Bega, PFD, EWH
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, EWH, Bidfood
- Packing Services: EWH
- Grocery: PFD, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone, CMJ Food Services
- Raw poultry (bulk and packaged): B&E Foods, Farmer Joes
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh, Sydney Direct Fresh Produce (SDFP)
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD
- Juice: Bega, PFD
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, Bidfood
- Grocery: PFD, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone
- Raw poultry (bulk and packaged): B&E Foods
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD
- Juice: Bega, PFD
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, Bidfood
- Grocery: PFD, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone, CMJ Food Services
- Raw poultry (bulk and packaged): B&E Foods
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD
- Juice: Bega, PFD
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, Bidfood
- Grocery: PFD, EWH, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co, Dick Stone, CMJ Food Services
- Raw poultry (bulk and packaged): B&E Foods, Farmer Joes
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh, Sydney Direct Fresh Produce (SDFP)
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD, EWH
- Juice: Bega, PFD, EWH
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, EWH, Bidfood
- Packing Services: EWH
- Grocery: PFD, Bidfood
- Bread: Quality Bakers
- Milk & Dairy: Bega
- Water (bulk and packaged): Neverfail
- Raw meat (bulk and packaged): Makani, Indigenous Meat Co
- Raw poultry (bulk and packaged): B&E Foods
- Processed and cooked chilled poultry and meat: B&E Foods, M&J Chickens
- Fresh and prepared fruit and vegetables: MD Fresh
- Bulk Bakery and specialty ingredients: Manildra (Bulk Only), PFD
- Juice: Bega, PFD
- Sandwiches: Fresh 2 Go
- Warehouse & Distribution: PFD, Bidfood
Approved suppliers
Click on a supplier to see contact and service details, or click Expand all.
Contracted products
Bulk water and dispensing equipment
Contracted regions
- Sydney North and Hunter
- Sydney and Central West,
- Sydney East, Southwest and Illawarra
Help desk operating hours
9:00 am to 5:00 pm
Minimum orders
Bulk (In pallets only)
Delivery lead time
1-2 days depending on where the venue is located
Insurance
- Public liability - $20M on any one occurrence
- Products liability - $20M on any one occurrence and in the aggregate any one period of insurance
- Workers’ compensation – as required by applicable laws.
Contracted products
Raw poultry (bulk and packaged). Processed and cooked chilled poultry and meat.
Contracted regions
Whole of NSW
Help desk operating hours
9:00 am to 5:00 pm
Delivery lead time
1-2 days depending on where the venue is located.
Insurance
- Public liability - $20M on any one occurrence
- Products liability - $20M on any one occurrence and in the aggregate any one period of insurance
- Workers’ compensation – as required by applicable laws.
Contracted products
Milk and dairy & juice
Contracted regions
Whole of NSW
Minimum orders
A minimum of 3 crates per delivery or a minimum order value of $150.
Delivery lead time
2-3 days
Insurance
- Public liability – $20 million for any single occurrence
- Product liability – $20 million for any single occurrence and in the aggregate any one period of insurance.
- Workers’ compensation – as required by applicable laws.
Contracted products
Grocery, warehouse and distribution
Contracted regions
Whole of NSW
Help desk operating hours
Monday to Friday 9:00 am to 5:00 pm
Delivery lead time
Standard delivery: 48 hours (subject to confirmation by your local Bidfood branch)
Emergency deliveries: Confirmed on a case-by-case basis by your local Bidfood branch.
Insurance
- Public liability - $20M on any one occurrence
- Products liability - $20M on any one occurrence and in the aggregate any one period of insurance
- Workers’ compensation – as required by applicable laws.
Contracted products
Bulk raw meat
Contracted regions
- Sydney and Central West
- Sydney East, Southwest and Illawarra
- Mid and North Coast
- Murrumbidgee
- Southern NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5:00 pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Insurance
- General public & products liability - $20M on any one occurrence or as specified in the policy wording.
- Workers’ compensation – as required by applicable laws.
Contracted products
Bulk raw meat
Contracted regions
- Sydney North and Hunter
- Sydney and Central West
- Sydney East, Southwest and Illawarra
- Mid and North Coast
- Northern NSW
- Murrumbidgee
- Southern NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5:00 pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Insurance
- General public & products liability - $20M on any one occurrence or as specified in the policy wording.
- Workers’ compensation – as required by applicable laws.
Contracted products
Grocery, bakery and specialty ingredients, juice, warehousing & distribution, packaging services
Contracted regions
- Sydney North and Hunter
- Sydney and Central West,
- Sydney East, Southwest and Illawarra
- Southern NSW
Help desk operating hours
7:00 am to 5:00 pm
Delivery lead time
48 hours
Insurance
- Public liability - $30M on any one occurrence
- Products liability - $30M on any one occurrence and in the aggregate any one period of insurance
- Workers’ compensation – as required by applicable laws.
Contracted products
Bulk raw poultry
Contracted regions
- Sydney North and Hunter
- Sydney and Central West
- Sydney East, Southwest and Illawarra
- Mid and North Coast
- Southern NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5:00 pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Insurance:
- General public & products liability - $20M on any one occurrence or as specified in the policy wording.
- Workers’ compensation – as required by applicable laws.
Contracted products
Fresh Sandwiches
Contracted regions
- Sydney North and Hunter
- Sydney and Central West,
- Sydney East, Southwest and Illawarra
Help desk operating hours
7:00 am to 5:00 pm
Delivery lead time
48 hours
Insurance
- Public liability - $50M on any one occurrence
- Products liability - $50M on any one occurrence and in the aggregate any one period of insurance
- Workers compensation – as required by applicable laws.
Contracted products
Bulk raw meat
Contracted regions
Whole of NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5:00 pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Insurance
- General public & products liability - $20M on any one occurrence or as specified in the policy wording.
- Workers compensation – as required by applicable laws.
Contracted products
Processed and cooked chilled poultry and meat
Contracted regions
All of NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5:00 pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Emergency deliveries
Available on request only if possible
Insurance
- Public liability - $20M on any one occurrence
- Products liability - $20M on any one occurrence and in the aggregate any one period of insurance
- Workers compensation – as required by applicable laws.
Contracted products
Bulk raw meat
Contracted regions
Whole of NSW
Help desk operating hours
Monday to Friday, 7:00 am to 3:00 pm
Delivery lead time
24 to 72 hours depending on region
Insurance
- Public liability - $20M on any one occurrence
- Products liability - $20M on any one occurrence and in the aggregate any one period of insurance
- Workers compensation – as required by applicable laws.
Contracted products
Bulk bakery and specialty ingredients
Contracted regions
Whole of NSW
Help desk operating hours
Monday to Friday, 7:00 am to 3:30pm order via help desk 1800 227 862
Minimum orders
500 kg
Delivery lead time
3 days
Insurance
- Public liability – $30 million for any single occurrence and for each and every claim
- Product liability – $30 million in the aggregate any one period of Insurance.
- Workers compensation – as required by applicable laws.
Contracted products
Fruit & Vegetables
Contracted regions
Whole of NSW
Help desk operating hours
Monday to Friday, 7:00am to 3:30pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Emergency deliveries
Available on request
Insurance
- Public liability – $20 million for any single occurrence and for each and every claim
- Product liability – $20 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws.
Contracted products
Bulk water and dispensing equipment
Contracted regions
All of NSW
Help desk operating hours
8:00am to 8:00pm
Delivery lead time
48 hours
Emergency deliveries
Available based on location and lead time provided
Insurance
- Public liability – $20 million for any single occurrence and for each and every claim
- Product liability – $20 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws.
Contracted products
Grocery, bakery and specialty ingredients, juice, warehousing & distribution
Contracted regions
Whole of NSW
Help desk operating hours
Monday - Friday 8:00am to 5:00pm
Delivery lead time
48-72 hours depending on location
Emergency deliveries
Available on request
Insurance
- Public liability – $20 million for any single occurrence and for each and every claim
- Product liability – $20 million in the aggregate any one period of Insurance.
- Workers compensation – as required by applicable laws.
Contracted products
Bread
Contracted regions
Whole of NSW
Help desk operating hours
8:00am to 3:00pm
Delivery lead time
48-72 hours depending on location
Minimum Orders
20 units
Emergency deliveries
48 hours
Insurance
- Public liability – $20 million any one occurrence, Injury to any Person or Damage to Property or Advertising Injury or any combination thereof.
- Product liability – $20 million in the aggregate for each Period of Insurance in respect of the Insured’s Products (costs in addition to limit).
- Workers compensation – as required by applicable laws.
Contracted products
Fruit & Vegetables
Contracted regions
- Sydney North and Hunter
- Sydney and Central West
- Sydney East, Southwest and Illawarra
- Mid and North Coast
- Southern NSW
Help desk operating hours
Monday to Friday, 7:00am to 3:30pm
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Insurance
- Public liability – $20 million in respect of any one claim or series of claims arising out of any one occurrence
- Product liability – $20 million in respect of any one claim or series of claims arising out of any one occurrence and in the aggregate during the period of insurance
- Workers compensation – as required by applicable laws.
New suppliers
If new suppliers wish to supply through this contract, they should contact the 18 approved suppliers and explore a supply relationship with them.
If applicable, new suppliers should view the SME and Regional Procurement Policy for information on doing business with government.
Who's eligible to buy
The food services contract is a mandatory, whole-of-government agreement.
All NSW Government agencies are eligible
This means that all NSW Government agencies are eligible to use – and must use – this contract when food services.
Non-agency buyers may also be eligible
You don’t have to be an NSW Government agency to buy under NSW Government contracts, panels and contracts.
But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.
How to buy: step by step
Step 1: Select a supplier
Choose a contracted supplier from the panel.
Step 2: Sign Agreement
Sign the Call of Agreement with the supplier.
Step 3: Create a Purchase Order
Raise purchase order.
Step 4: Start buying
If you need pricing information or access to call of agreement, please contact NSW Health Contract Manager at Raja.Saluja@health.nsw.gov.au
Print catalogues
The contracted supplier will provide catalogues of available products under the contract upon request at NSW Government contracted prices. These are free of charge to customers on a reasonable request basis and will primarily be accessed through the contracted supplier’s website.
The information in the catalogues will be regularly updated by the contracted supplier through website updates, newsletters and other bulletins to ensure that eligible customers are kept up to date on changes to the range of products available.
Pricing
For Pricing information, please contact C801 Food Services Contract Manager at NSW Health at Raja.Saluja@health.nsw.gov.au
Prices for all products are free-in-store to customers within the supply regions defined for each supplier. Contract prices may change in accordance with the price variation conditions of the contract.
Competitive prices have been obtained through:
- aggregating food and distribution purchases across multiple government agencies to leverage volume discounts.
- engaging with suppliers to understand demand patterns and ordering frequencies, allowing them to optimise inventory management and pass on cost savings.
- implementing fixed-price periods that align with market volatility, ensuring stability and predictability.
- allowing price adjustments based on transparent, publicly accessible market indices.
- maintaining competitive tension among suppliers within each category to drive value.
- benchmarking supplier performance and pricing against publicly available data to ensure competitiveness.
Each contracted item has a specific and agreed index allowing price variations to be made fairly and efficiently, reflecting market trends. Healthshare NSW monitors these prices as part of its contract management role.
Contract orders
Buyers can order goods and services directly from the supplier.
When placing an order, the customer is entering into a binding contract with the supplier. The official order should include the following details:
- contract number and name: Food Services Contract 801
- name and address of supplier: refer above for approved category suppliers
- customer name and customer’s order number: include the customer's full name and unique order reference number.
- order and delivery dates: clearly specify the date of the order and the expected delivery date.
- item details: include product codes, contract prices, and quantities for each item ordered.
- delivery instructions: provide any specific delivery instructions or requirements.
Delivery
Standard deliveries
Deliveries should be available five days a week, including public holidays, in metropolitan areas, unless otherwise contracted. For areas outside the metropolitan region, a minimum of two delivery days per week is required.
Specific delivery days and times will be negotiated and agreed upon with the customer. Deliveries must occur during the customer’s facility operating hours.
For standard deliveries from the date of receipt of order, standard deliveries will be received:
- metropolitan: standard deliveries will be received within 24 hours of order receipt.
- regional: standard deliveries will be received within 48 hours of order receipt, unless previously agreed otherwise.
Emergency deliveries
Unless otherwise specified by the supplier, emergency deliveries from the time of receipt of order will take place:
- metropolitan: within 6 hours
- regional: within 24 hours, depending on location.
Replacement deliveries
In the event of goods being rejected, supply will be:
- metropolitan: In the event of rejected goods, replacements will be delivered within 4 hours.
- regional: 24 hours, depending on location.
Delivery conditions
- All products must be transported in vehicles licensed by Safe Food NSW or another relevant regulatory authority.
- Delivery of frozen products must be coordinated with the customer, ensuring all frozen items remain at the correct temperature during transport and delivery. Vehicles must be equipped with temperature gauges, which may be checked and recorded by customers upon delivery.
- Delivery staff should be appropriately always dressed and maintain a professional demeanor.
- Suppliers should be aware that assistance for off-loading goods may not be available at the delivery point.
- Some buildings may require special access arrangements, and it is the supplier’s responsibility to determine these requirements before delivery.
- Goods must not be left unattended at the receiving area unless specific arrangements have been agreed upon between the customer and supplier.
Government taxes and charges
Nominee purchasing
Nominee purchasing (also called third-party purchasing) refers to when a supplier buys goods or services from a third-party supplier to fulfil their contractual obligations to NSW Government.
Read more about nominee purchasing.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: