All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.
Food Services Contract
- Mandatory
| Date: | 1 Apr 2018 - 31 Mar 2024 | |
|---|---|---|
| Updated: | 15 Feb 2023 | |
| Managed: | HealthShare NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 801 |
Scope
The contract covers grocery, milk and dairy, bulk water, bulk meat and poultry, fruit, vegetables, bakery and distribution of packaged meals to hospitals.
What's covered
The contract covers the following product categories:
- grocery
- like juice, bacon, ham and small goods, biscuits, processed and prepared meat
- other products where minimum order quantities cannot be met for the category supplier, for example if yoghurt cannot be bought from the dairy supplier it may be bought through the grocery supplier as part of a grocery order
- distribution only
- primarily packaged meals to hospitals
- bread
- milk and dairy
- including yoghurt
- bulk water
- including emergency bottled water, bulk still water
- dispensing equipment lease or purchase
- bulk raw meat
- bulk raw poultry
- processed and cooked chilled poultry
- fresh and prepared fruit and vegetables
- bakery and specialty ingredients.
What you need to know
Quality
Food products supplied will be of best quality and have a taste, appearance and texture that is acceptable to customers.
All products will be subject to inspection and be acceptable to the buyer. The specifications are the minimum standard for each product when delivered.
Food safety
All food suppliers are fully HACCP certified, which means that sourcing, production and delivery processes are defined and controlled to world’s best practice ensuring safe food products.
Regulations
All products supplied comply with applicable rules and regulations, including:
- Food Standards Australia New Zealand Act 1991
- NSW Food Act 2003
- NSW Food Regulations 2004
- NSW Food Production (Safety) Act 1998
- FSANZ 3.2.1 Food Safety Programs
- FSANZ 3.2.2 Food Safety Practices and General Requirements
- FSANZ 3.2.3 Food Premises and Equipment
- FSANZ 1.3.1 Food Additives.
All food suppliers have a comprehensive food safety program and are accredited to HACCP. This excludes some suppliers of dispensing equipment.
Stakeholders
To support delivery of appropriate food service solutions, expert food buyers from across NSW Government agencies have been engaged in defining business requirements, developing strategy, evaluating results and recommending and implementing outcomes,
Government policy
Customers can be assured that the contracting processes and the resulting suppliers are compliant with NSW Government procurement policy and other applicable policies.
Suppliers have stated compliance with NSW Government procurement policy and other applicable NSW Government policies, including:
- development of long-term, internationally competitive industry
- commitment to sustainable long-term industry development
- development of long-term, strategic alliances
- value-added activity
- Small to Medium Enterprise (SME) involvement
- regional development activity
- existing industry development activity and proposed new investment
- export potential or import replacement
- innovation
- Occupational Health and Safety Environmental policy.
Who to contact
For more information or advice, you can contact the head contract owner, by emailing Raja.Saluja@health.nsw.gov.au.
Supplier by region and product category
Suppliers have been allocated category supply by regions. Click on a region to see the appointed suppliers, or click Expand all.
- Grocery: EWH
- Distribution only: EWH
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani, Top Cut
- Bulk raw poultry: B&E, Farmer Joes, Turi
- Processed poultry: Bidfood, EWH, M&J, PFD
- Fruit and vegetables: Bidfood, Morco, T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD, Simotas
- Grocery: EWH
- Distribution only: EWH
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani, Top Cut
- Bulk raw poultry: B&E, Farmer Joes, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: Bidfood, Morco, T&F
- Bulk bakery and specialty ingredients: Bidfood, Manildra, PFD, Simotas
- Grocery: PFD
- Distribution only: PFD
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani, Top Cut
- Bulk raw poultry: B&E, Farmer Joes, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: Bidfood, Morco, T&F
- Bulk bakery and specialty ingredients: Bidfood, Manildra, PFD, Simotas
- Grocery: PFD
- Distribution only: PFD
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani
- Bulk raw poultry: B&E, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD
- Grocery: PFD
- Distribution only: PFD
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani
- Bulk raw poultry: B&E, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD
- Grocery: PFD
- Distribution only: PFD
- Bread: Qualify Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani
- Bulk raw poultry: B&E, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD
- Grocery: PFD
- Distribution only: PFD
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani
- Bulk raw poultry: B&E, Farmer Joes, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: Bidfood, T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD
- Grocery: PFD
- Distribution only: PFD
- Bread: Quality Bakers
- Milk and dairy: Lion DD
- Bulk water: NeverFail
- Bulk raw meat: Makani
- Bulk raw poultry: B&E, Turi
- Processed poultry: Bidfood, M&J, PFD
- Fruit and vegetables: T&F
- Bulk bakery and specialty ingredients: Bidfood, PFD
Approved suppliers
Click on a supplier to see contact and service details, or click Expand all.
Contracted products
Bulk raw poultry
Contracted regions
Whole of NSW
Help desk operating hours
9 am to 5:30 pm
Minimum orders
$150 (may be subject to review)
Delivery lead time
1-2 days depending on where the venue is located
Emergency deliveries
As above
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Fruit and vegetables, processed and cook – chill poultry, bulk bakery and ingredients
Contracted regions
- Processed and cook - chill poultry and bulk bakery and ingredients - all regions
- Fruit and vegetables:
- Sydney North and Hunter
- Sydney and Central West
- Sydney East, South West and Illawarra
- Mid North Coast
- Southern NSW
Help desk operating hours
Monday to Friday 9 am to 5 pm
Minimum orders
$300 (can be reviewed and confirmed by the local Bidfood branch servicing your site)
Delivery lead time
48 hours (can be reviewed and confirmed by the local Bidfood branch servicing your site)
Emergency deliveries
Confirmed on a case by case basis by the local Bidfood branch servicing your site.
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Grocery and distribution only
Contracted regions
Sydney North and Hunter and Sydney and Central West
Help desk operating hours
7 am to 5 pm
Minimum orders
$300 (may be subject to review)
Delivery lead time
48 hours
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim.
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit.
- Workers compensation – as required by applicable laws.
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance.
Contracted products
Bulk raw poultry
Contracted regions
- Sydney North and Hunter
- Sydney and Central West
- Sydney East
- South West and Illawarra
- Southern NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5 pm
Minimum orders
$50 (may be subject to review)
Delivery lead time
1 day lead time for Sydney metro, 2 days for outer regions
Emergency deliveries
Please contact Maria Psaradellis on 0402 565 669
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Milk and dairy
Contracted regions
All of NSW
Minimum orders
Strict 3 crates minimum order quantity per delivery
Delivery lead time
2-3 days
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Processed and cook - chill poultry
Contracted regions
All of NSW
Help desk operating hours
Monday to Friday, 8:30 am to 5 pm
Minimum orders
$80 (may be subject to review)
Delivery lead time
1 day before the scheduled delivery
Emergency deliveries
Available on request only if possible
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk raw meat
Contracted regions
All of NSW
Help desk operating hours
Monday to Friday, 7 am to 3 pm
Minimum orders
- $350 for regions 1 to 3
- $750 for regions 4 to 8 (may be subject to review)
Delivery lead time
24 to 72 hours depending on region
Emergency deliveries
ASAP
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim; and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk bakery and specialty ingredients
Contracted regions
Sydney and Central West and Sydney East, South West and Illawarra
Help desk operating hours
Monday to Friday, 7 am to 3.30 pm orders via help desk 1800 227 862
Minimum orders
500 kg
Delivery lead time
3 days
Emergency deliveries
Ring Brook Lyons on 0402 255 112 or the dedicated account manager 24 hours, 7 days a week
Insurance:
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Fruits and vegetables
Contracted regions
All of NSW
Help desk operating hours
6 am to 6 pm
Minimum orders
Not applicable
Delivery lead time
Depending on location
Emergency deliveries
Depending on location
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Fruits and vegetables
Contracted regions
- Sydney North and Hunter
- Sydney and Central West and Sydney East
- South West and Illawarra
Help desk operating hours
24 hours
Minimum orders
$200 (may be subject to review)
Delivery lead time
48 hours
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk water and dispensing equipment
Contracted regions
All of NSW
Help desk operating hours
8 am to 8 pm
Minimum orders
2 bottles per delivery
Delivery lead time
48 hours
Emergency deliveries
Available based on location and lead time provided
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Grocery, bulk bakery and specialty ingredients, cooked/chilled poultry and distribution only.
Contracted regions
- Sydney East, South West and Illawarra
- Mid and North Coast
- Northern NSW
- Murrumbidgee
- Southern NSW
- Western NSW
Help desk operating hours
Monday- Friday 8 am to 5 pm
Minimum orders
$300 – this can be reviewed and confirmed by the local PFD branch servicing your site.
Delivery lead time
48-72 hours depending on location
Emergency deliveries
Available on request
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bread
Contracted regions
All of NSW
Help desk operating hours
8 am to 3 pm
Minimum orders
10 units
Delivery lead time
48 hours
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk raw meat
Contracted regions
Sydney North and Hunter, Sydney and Central West, Sydney East, South West and Illawarra, Mid and North Coast
Help desk operating hours
6 am to 5 pm
Minimum orders
$250 (may be subject to review)
Delivery lead time
1-2 days depending on location
Emergency deliveries
Available on request
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk raw poultry
Contracted regions
All of NSW
Help desk operating hours
7 am to 6 pm
Minimum orders
$80 (may be subject to review)
Delivery lead time
1 to 2 days
Emergency deliveries
Yes
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
Contracted products
Bulk bakery and specialty ingredients
Contracted regions
- Sydney North and Hunter
- Sydney and Central West
- Sydney East
- South West and Illawarra
Help desk operating hours
7 am to 4 pm
Minimum orders
$200 (may be subject to review)
Delivery lead time
1 day Sydney metro, outside 3 working days
Emergency deliveries
Yes
Insurance
- Public liability – $10 million for any single occurrence and for each and every claim
- Product liability – $10 million for any single occurrence and for each and every claim, and subject to an annual aggregate limit of not less than 3 times the per occurrence limit
- Workers compensation – as required by applicable laws
- Professional indemnity – $10 million for annual single occurrence and in the annual aggregate if a project is undertaken that requires professional indemnity insurance
New suppliers
If new suppliers wish to supply through this contract, they should contact the 16 approved suppliers and explore a supply relationship with them.
If applicable, new suppliers should view the SME and Regional Procurement Policy for information on doing business with government.
Who's eligible to buy
The food services contract is a mandatory, whole-of-government agreement.
All NSW Government agencies are eligible
This means that all NSW Government agencies are eligible to use – and must use – this contract when food services.
Non-agency buyers may also be eligible
You don’t have to be a NSW Government agency to buy under NSW Government contracts, panels and contracts.
But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.
Print catalogues
The contracted supplier will provide catalogues of available products under the contract upon request at NSW Government contracted prices. These are free of charge to customers on a reasonable request basis and will primarily be accessed through the contracted supplier’s website.
The information in the catalogues will be regularly updated by the contracted suppler through website updates, newsletters and other bulletins to ensure that eligible customers are kept up to date on changes to the range of products available.
Pricing
Pricing information is available on Supplier Price Guide. If you have access you can log in at catalogues.buy.nsw.
To view pricing information,you will need login access. Eligible buyers can request access via the NSW Procurement Service Centre on nswbuy@treasury.nsw.gov.au
Prices for all products are free-in-store to customers within the supply regions defined for each supplier. Contract prices may change in accordance with the price variation conditions of the contract.
Competitive prices have been obtained through:
- aggregation of nearly $140 million per year of food and related distribution purchases across government agencies
- gaining recognition by suppliers of demand patterns and ordering frequency for major items, thereby enabling them to gain inventory efficiencies that are passed on
- selection of sensible fixed-price periods reflective of market volatility
- variation of price through clear, publicly available agreed market indices
- establishment of a wide range of discounting options for method of delivery efficiencies
- management of competitive tension amongst suppliers in the categories
- benchmarking of performance and prices using publicly available information.
Each contracted item has a specific and agreed index which enables price variation to be performed in a fair and efficient manner that is reflective of market trends. This monitoring of pricing is maintained by HealthShare NSW in its role of contract management.
Unless otherwise specified, the contract prices listed on catalogues.buy.nsw do not include discounts. The buyers should consider discounts and additional price benefits when selecting a contracted supplier.
For further information please contact the NSW Procurement Service Centre.
Contract orders
Buyers can order goods and services directly from the supplier.
By placing an order, an eligible customer is entering into a contract with the supplier. As a minimum, you should include the following information in the official order:
- contract number and name: Food Services Contract 801
- name and address of supplier: refer above for approved category suppliers
- customer name and customer’s order number
- date of order and date of delivery item, product code, contract price and quantity
Delivery
Standard deliveries
Deliveries should be available, except where exclusions have been contracted, 5 days a week including public holidays for metropolitan areas and a minimum 2 days per week outside metropolitan areas.
Specific days shall be negotiated with, and agreed to, by the customer.
Specific delivery times shall be within the operating hours of the customer’s facility and negotiated with, and agreed to, by the customer.
For standard deliveries from the date of receipt of order, standard deliveries will be received:
- metropolitan: no later than 24 hours
- regional: no later than 48 hours unless previously agreed.
Emergency deliveries
Unless otherwise specified by the supplier, emergency deliveries from the time of receipt of order will take place:
- metropolitan: within 6 hours
- regional: within 24 hours, depending on location.
Replacement deliveries
In the event of goods being rejected, supply will be:
- metropolitan: within 4 hours
- regional: 24 hours, depending on location.
Delivery conditions
- All products shall be transported in vehicles that are currently licensed by Safe Food NSW or another applicable, regulatory authority.
- Delivery of frozen products must be coordinated with the customer.
- All frozen food shall be transported and delivered at the correct temperature so that it remains frozen at all times.
- All chilled and frozen foods shall be transported in vehicles that have a temperature gauge that may be checked and recorded by customers at each delivery.
- The delivery staff shall be dressed appropriately and conduct themselves in a professional manner.
- Suppliers are to note that assistance for off-loading goods may not be available at the delivery point.
- Suppliers are also to note that deliveries to some buildings may require special access and it will be the responsibility of the supplier to determine this prior to delivery.
- Goods are never to be left unattended at the receiving area unless other arrangements are agreed between the eligible customer and the supplier.
Government taxes and charges
Nominee purchasing
Nominee purchasing (also called third-party purchasing) refers to when a supplier buys goods or services from a third-party supplier to fulfil their contractual obligations to NSW Government.
Read more about nominee purchasing.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: