Cloud Purchasing Arrangements (CPA)
- Mandatory
| Date: | 9 Sep 2019 | |
|---|---|---|
| Updated: | 28 Jan 2022 | |
| Managed: | Digital.NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 864 |
What's covered
The contracts are designed for infrastructure as a service (IaaS) and platform as a service (PaaS) via the public cloud delivery model for NSW Government buyers.
Depending on the supplier and contract terms, the scope may also extend to other deployment types, such as community and private cloud, as well as other service types.
IaaS (infrastructure as a service)
- compute
- storage
- network and security
- secure internet gateway (SIG)
- cross domain gateway (CDG)
PaaS (platform as a service)
Professional services
- cloud training
- cloud onboarding
- cloud migration
- other
What you need to know
Form of agreement
The form of agreement for each contract varies from supplier to supplier, but generally takes the form of:
- a head agreement defining the provider's product and service menu, security program and commercial offer
- a customer contract under which orders are placed.
CPA customer contracts allow multiple orders over time via order forms or through a provider.
Product and service menu
Each supplier has a product and service menu, which includes service descriptions and service levels. This may be incorporated into the contract as an attachment or by reference to publicly available service offerings.
Where possible, we've included the supplier’s standardised service offering. This helps keep prices as low as possible for customers.
Pricing and discounts
Each CPA includes a commercial framework, including discounts, to ensure customers can achieve the best value for money.
Maximum prices and the head agreement price list set a price ceiling. Buyers can negotiate reduced prices or deeper discounts based on:
- committed spend
- upfront payment
- contract term.
The pricing and commercial framework for each supplier is available to customers under a confidentiality arrangement. Please email CPA@customerservice.nsw.gov.au
New services
New services may be added over time to each supplier's product and service menu. This ensures that buyers can access the latest offerings.
Suppliers may also supply services outside of the product and service menu. They must seek approval from the Department of Customer Service, acting as the contract authority, to do this.
Value-adds
Any value-adds that suppliers provide to a customer contract must be presented transparently. The contract must set out:
- the total value of the value-add
- how the value is calculated
- the percentage discount to the contract price that the value-add represents.
Service catalogue updates
DCS is responsible for service catalogue updates. We will notify suppliers if pricing updates are needed, and notify customers of any changes.
Why use this contract
Market contestability
CPA enables customers to procure a range of product and services across major CSPs.
Better services
The adoption of cloud services represents a commitment to using digital to put more power in the hands of citizens and deliver better services.
Value for money
Better value for money for the taxpayer and benefit realisation associated with the projected growth in cloud expenditure.
Agile procurement
Enabling agile procurement of cloud services follows the strategy and goal of transforming the public service to being more agile, data driven and focused on designing and delivering customer centric services in the digital economy.
Streamlined procurement
Once a contract signed, customers can raise multiple orders via a simplified order form or electronically, depending on CSP.
Who to contact
The contract is managed by the ICT/Digital Sourcing within the Department of Customer Service (DCS). The contract authority:
- acts as the contract authority for the CPA
- provides the performance management function
- supports agencies and clusters on customer contracts
- conducts refreshes and intakes.
You can contact us at CPA@customerservice.nsw.gov.au
Approved cloud service providers (CSPs)
These suppliers have undergone a qualification process to be admitted to the CPA.
The agreement with each supplier has its own terms and dates. To confirm these, please email CPA@customerservice.nsw.gov.au
- Amazon Web Services Australia Pty Ltd (ABN 63 605 345 891)
- Google Australia Pty Ltd (ABN 33 102 417 032)
- IBM Australia Ltd (ABN 79 000 024 733)
- Macquarie Telecom Pty Ltd (ABN 21 082 930 916)
- Microsoft Australia Holdings Pty Ltd (ABN 16 077 753 390)
- Vault Systems Pty Ltd (ABN 60 159 030 127)
- Ethan Indigenous Pty Ltd (ABN 43 623 264 120)
- Australian Centre for Advanced Computing and Communication (ABN 27 095 046 923)
- Tesserent Cyber Services Pty Ltd (ABN 52 632 539 167)
- NetApp Australia Pty Ltd (ABN 14 092 499 431)
- Datacom Systems (AU) Pty (ABN 39 135 427 075)
- Centorrino Technologies (ABN 83 606 931 524)
- Sliced Tech Pty Ltd (ABN 53 165 997 008)
- Sovereign Cloud Australia Pty Ltd (ABN 55 611 181 830)
- Tata Consultancy Services Limited (ABN 28 109 981 777)
- Telstra Ltd (ABN 64 086 174 781)
- Network Synergy Corporation Pty Ltd t/a RackCorp (ABN 88 104 484 906)
- Rackspace Hosting Australia Pty Ltd (ABN 61 153 275 524)
- Oracle Corporation Australia Pty Ltd (ABN 80 003 074 468)
New suppliers
New suppliers wanting to join the CPA can register to be notified when the next intake process starts.
To register your interest, please email CPA@customerservice.nsw.gov.au
Who's eligible to buy
Most of the contracts within the CPA are available to all government agencies and eligible buyers.
However, this may vary between suppliers. In some cases, some elements of a supplier’s commercial offer may not extend to non-government bodies.
To confirm your eligibility, please email CPA@customerservice.nsw.gov.au
New Suppliers
The CPA panel is currently closed to new suppliers, but we might open it occasionally. When that occurs, we will announce it through the NSW Government tendering platform.
New suppliers can register on Supplier Hub to receive notifications about business opportunities that match their profile.
How to buy
Step 1. Review the product and service menu
To request a copy of the product and service menu and price list, please email CPA@customerservice.nsw.gov.au
Access to this information is available under a non-disclosure agreement (NDA).
Step 2. Determine number of quotes
Buyers must exercising due diligence when procuring services from the CPA.
Accredited agencies must follow their own procurement processes.
Unaccredited agencies may need to get multiple quotes as per Board Direction PBD-2021-04.
Step 3. Negotiate custom service levels, if needed
Buyers can try to negotiate custom service levels as agency-specific requirements.
However, suppliers don't have to agree to custom service levels. If they do agree, it may be subject to extra fees and charges.
Step 4. Place an order
Orders are placed against customer contracts. Each agency is responsible for managing their own customer contract.
The ordering process is different for each supplier as defined in their contract. Generally, orders are placed is either via order forms or a CSP’s portal.
How to provide feedback on supplier performance
The CPA has a supplier performance management process that monitors compliance and service levels.
If you have feedback about supplier performance, please email CPA@customerservice.nsw.gov.au
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: