C0008 Managed Services Provider

  • Mandatory
Date: 1 Jul 2022 - 30 Jun 2027
Updated: 7 Oct 2025
Managed: NSW Procurement Contact owner
Type: Whole of government
Contract Number: 0008
Scope
This contract enables managed service providers (MSPs) to manage contingent workforce and statement of work engagements for NSW Government agencies.

What's covered

Contract 0008 (C0008) supports the delivery of managed services for contingent workforce and professional services engagements across NSW Government.

Under this arrangement:

  • Managed service providers (MSPs) source and manage contingent workers from suppliers prequalified under the SCM0007 Contingent Workforce Scheme.
  • MSPs administer the transactional flow for statement of work (SOW) engagements, working with prequalified SOW suppliers.
  • All transactions are managed via the principal-nominated Contractor Central vendor management system (VMS).
  • MSPs are responsible for delivering the functional and process requirements of Contractor Central on behalf of eligible customers.

What's not covered

C0008 does not cover services related to the sourcing, assessment, or selection of talent for executive and non-executive ongoing or term employment. These services are covered under the Talent Acquisition Scheme (SCM0012).

C0008 does not cover SOW engagements transacted outside Contractor Central. The transactional flow for non-Contractor Central engagements is managed through other agency administration processes.

What you need to know

MSPs must transact via the principal-nominated VMS under the Contractor Central program.

Vendor neutrality is mandatory, this means MSPs must operate without bias toward any supplier. If an agency’s MSP also acts as a supplier of contingent labour or SOW services, it must transition those contingent workers to another SCM0007 prequalified supplier, or transition out from providing the SOW services, to avoid any conflict of interest.

Why use this contract

  • Improved visibility and planning: Access enhanced data and analytics to support workforce planning and strategic decision-making.
  • Simplified processes: Benefit from automated workflows that reduce administrative burden and improve efficiency.
  • Enhanced reporting: Eliminate or reduce manual reporting through enhanced reporting functionality.
  • Built-in compliance: Ensure adherence to the Contingent Workforce scheme rules and commercial frameworks with embedded controls.
  • Efficient payment processes: Enjoy consolidated invoices and streamlined payment cycles to support timely supplier payments.
  • Dedicated support: Receive transactional assistance from your agency’s Contractor Central team.

Who to contact

NSW Procurement manages the head agreement for C0008.

For information or advice, you can contact the contract manager, NSW Procurement nswp_humanservices@treasury.nsw.gov.au

Approved supplier

Who's eligible to buy

C0008 is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying managed services provider services.

Non-agency buyers may also be eligible

You don’t have to be an NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

How to buy: step by step

C0008 is used across all NSW government agency groups to manage contingent workforce requirements. Several government agencies are expanding the use of C0008 to manage professional services engagements.

Step 1: Understand the Contractor Central framework.

Read the overview of the Contractor Central program to understand how C0008 supports workforce and services procurement.

Step 2: Connect with your Contractor Central team.

Contact your agency group’s dedicated Contractor Central team for guidance and support.

Step 3: Engage a Managed Service Provider

Eligible customers can enter a customer contract with an MSP under the terms of the head agreement. All transactions must be managed through the principal-nominated VMS.

More information

The VMS is a secure, cloud-based platform used to manage all transactions under the contractor central program. For information regarding the principal-approved VMS, contact the ICT Services scheme manager: ictservices@customerservice.nsw.gov.au

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: