SAP Enterprise Resource Planning (ERP) Software Contract

  • Mandatory
Date: 26 Mar 2008 - 25 Mar 2025
Updated: 2 Apr 2024
Managed: Digital.NSW Contact owner
Type: Whole of government
Contract Number: 2601
The contract covers the supply of ERP software products, both perpetual and cloud software licences.

What's covered

The range of products available under the contract within the SAP product suite cover the areas of:

  • finance
  • human resources
  • payroll
  • supplier relationship management
  • business intelligence
  • learning management
  • environmental health and safety
  • customer relationship management
  • governance risk and compliance
  • real estate
  • treasury management and master data management.

Contracting services provides a full range of procurement services for government agencies and other clients. Services include contract management of common use contracts. These are NSW Government contracts for the supply of ERP software products across many agencies.

The contract is for both perpetual software licences and cloud software licences with a right to purchase such licences for a period up to the end of the contract term (no more than 5 years).

The contract is for GSAS enterprise resource planning software applications – SAP for a term of 15 years expiring on 26 March 2023.

A variation for this contract has been approved to include the HANA product. HANA was developed by SAP as an in-memory database used to produce real-time business intelligence, reporting, data analytics and decision tools.

What you need to know

Guidelines

This enterprise licence is based on the number of client full time employees (FTEs) as at the last annual report. This can be perpetual or cloud software licence.

The price per FTE licence is fixed for the first 3 years of the agreement and at the end of each contract year there is a reconciliation process which may require a client to purchase more licenses as a result of abnormal growth in FTE numbers. The price is based on the Core product bundle.

The client must purchase the equivalent number of FTE licences equal to the number of FTEs published in their annual report.

Software update licence and support will be charged for the applicable program license fee. The maintenance service is SAP product support for large enterprises (PSLE).

A conversion fee has been negotiated for each client currently on an SAP platform.

Other features

Licences can be freely transferred between government agencies in an unrestricted manner.

Licences can be transferred to a third party (such as an outsourced contract arrangement) for the purpose of providing similar services to those provided by the internal provider.

Who's eligible to buy

This contract is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying SAP ERP software.

Non-agency buyers may also be eligible

You don’t have to be a NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

Print catalogues

SAP will provide catalogues of the products available for supply under the contract upon request. These are free of charge to clients on a reasonable request basis.

The information in the catalogues will be regularly updated by the SAP through newsletters and other bulletins to ensure that clients are kept informed on changes to the range of products available.

Pricing

For pricing information, contact:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above).

Prices may change in accordance with the price variation conditions of the contract if there are any.

For further information or assistance, please contact NSW Procurement Service Centre.

GST applies to all products under this contract.

Ordering

Orders are to be placed with the relevant supplier.

By placing an order you are entering into a contract with the supplier.

As a minimum, the following information should be included in the official order: contract number and name and address of supplier, and customer registration number, customer’s order number date of order and date of delivery item, product code, contract price, quantity and any accessories.

You will need to quote your customer registration number each time you use NSW Government contracts. If you are unsure of your number, please contact NSW Procurement Service Centre.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Nominee purchasing

Nominee purchasing (also called third-party purchasing) refers to when a supplier buys goods or services from a third-party supplier to fulfil their contractual obligations to NSW Government.

Read more about nominee purchasing.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: