SAP Cloud Services Agreement
- Mandatory
| Date: | 9 Apr 2021 - 8 Apr 2026 | |
|---|---|---|
| Updated: | 24 Nov 2023 | |
| Managed: | Digital.NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 2602 |
SuccessFactors used to be covered by the SAP SuccessFactors Agreement (contract 1712). It's now been incorporated to the SAP Cloud Services Agreement (contract 2602).
What's covered
This contract covers a range of SAP cloud services subscriptions, including SuccessFactors, Ariba, Fieldglass, Qualtrics, and Concur, subject to agency’s review and agreement.
It provides simplified contract terms and conditions and delivers savings to customers through the combined purchasing power of NSW Government.
What's not covered
This contract does not cover professional services (some exclusion applies) and on-premises licences.
What you need to know
Digital.NSW has established this whole-of-government agreement with SAP to make it easier for NSW Government agencies to buy SAP cloud services subscriptions.
This contract includes an improved commercial offer, such as minimum discounts and maximum prices.
Buyers are also allowed to further negotiate with the supplier when there is a substantial demand.
This whole-of-government contract is mandatory in accordance to PBD-2021-04 Approved Procurement Arrangements.
Why use this contract
Whole-of-government agreements cover goods and services that are commonly used across government. They are put in place to:
- maximise market benefits
- deliver efficiencies and savings
- enhance contract terms and conditions and
- provide benefits and pricing not previously available to buyers with less volume.
Buyers following a formal approach to market in accordance with their procurement policies can use this contract.
Who to contact
For contract information and enquiries, please contact the ICT Digital Sourcing team at SW_CLD@customerservice.nsw.gov.au
Approved supplier
Who's eligible to buy
Eligible customers include Government Agencies and certain Non-Government Bodies which have been authorised under Ref 6(2) of the Public Works and Procurement Regulation 2019 (NSW) to access the head agreement and whose primary place of business is in NSW.
How to buy: step by step
- To access the contract, please contact ictservices@customerservice.nsw.gov.au
- Once contract has been shared, please review the contract and the contract guide which contains the risk guidance notes,
- To procure under this contract, you are required to complete customer contract order form (also known as general order form) and module order form outlined in the agreement to define the specific scope and requirements.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: