Oracle Contract
- Mandatory
| Date: | 1 May 2022 - 30 Apr 2027 | |
|---|---|---|
| Updated: | 29 Apr 2022 | |
| Managed: | Digital.NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 607 |
What's covered
The range of products and services from Oracle includes:
- software license and maintenance
- cloud services such as software as a service, platform as a service and infrastructure as a service
- hardware including servers, storage and appliances and its maintenance
- consulting and professional services
- training and education services.
The contract provides simplified contract terms and conditions and delivers savings to customers through the combined purchasing power of NSW Government. It also contains provisions for the transitioning of procurement from licensed software models to as-a-service models.
What you need to know
Contract 607 provides:
- competitive negotiated software and hardware pricing
- commercial model for transformation of on-premise services to cloud
- the inclusion of training and advice services under the agreement
- enhanced contract terms and conditions
- flexibility on software and services to support machinery of government.
Why use this contract
Pricing and discounts
The Oracle agreement includes price and discount holds across various product and service categories to ensure that the customers achieve value for money.
The commercial and pricing offers represent the maximum pricing for a product or service. Agencies can negotiate better pricing or deeper discounts based on the spend or the term of the contract.
This contract also offers:
- fixed consulting and professional services rate card
- competitive rates on training and education services.
Master tenancy agreement
The agreement includes provision of tiered discounts based on NSW Government’s aggregate spend on infrastructure as a service (IaaS) and platform as a service (PaaS) for eligible orders.
New products and services
New services may be added over time to the agreement, upon approval from the Department of Customer Services, acting as the contract authority. This ensures eligible buyers can access the latest products and services.
Who to contact
For contract information and enquiries, please contact the ICT Digital Sourcing team at sw_cld@customerservice.nsw.gov.au.
Approved supplier
Who's eligible to buy
This contract is a mandatory, whole-of-government agreement.
All NSW Government agencies are eligible
This means that all NSW Government agencies are eligible to use – and must use – this contract when buying Oracle services.
Non-agency buyers may also be eligible
You don’t have to be a NSW Government agency to buy under NSW Government contracts, panels and contracts.
But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.
How to access the product and service list
To request a copy of the product and service list, please email sw_cld@customerservice.nsw.gov.au
Access to this information is available under a non-disclosure agreement (NDA).
How to buy: step by step
- Seek quotes
- Complete and sign the general order form
The Head Agreement includes a pre-agreed customer contract template along with module order forms that can be used by customers while procuring Oracle products and services.
Each agency is responsible for managing their own customer contract.
The agreement includes the standard service levels provided by Oracle. Buyers can try to negotiate custom service levels as agency-specific requirements.
How to send feedback on supplier performance
We have a supplier performance management process that monitors compliance and service levels.
If you have feedback about supplier performance, please email sw_cld@customerservice.nsw.gov.au
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: