Multimedia Solutions Contract

  • Mandatory
Date: 1 Nov 2019 - 31 Oct 2024
Updated: 3 Nov 2023
Managed: Department of Education Contact owner
Type: Whole of government
Contract Number: 278
The contract includes audio visual and sound system products, projectors, TVs, commercial displays, cameras and accessories.

What's covered

Bundled products

  • MLD bundles (main learning display on wall mounts, floor stands or mobile stands)
  • MoCoW bundles (mobile computer on wheels)
  • interactive panels and bundles

Bundled products may include a webcam, trolley or mount and are priced inclusive of delivery and installation.

Individual items

  • TVs and commercial displays
  • projectors and Interactive projector bundles
  • audio visual and sound system products
  • cameras and camera accessories
  • trolleys, mounts and other accessories.

What you need to know

  • The price quoted will include all costs associated with the delivery of products to eligible buyers anywhere within NSW.
  • 4 years onsite warranty on Interactive Panels, Projectors and related bundles. 4 years swap out warranty on MLDs and MoCoWs.
  • Where extended warranty is available, beyond the applicable minimum years, this may be offered to an eligible buyer on request.
  • Installation, decommissioning and extra-training services are available through the contracted suppliers.
  • Best Price Clause to ensure that Eligible Buyers receive the lowest possible Prices for products and services.
  • Capped pricing for product and services
  • Suppliers will provide a helpdesk during business hours

Why use this contract

Benefits of the contract include:

  • more suppliers, including a range of small and medium-sized businesses
  • 1,500+ products in a wider variety of brands
  • greater options that include delivery, warranties, support, service levels and risk protection

Agency savings opportunity

  • DoE will negotiate pricing at the state contract level.
  • Agencies are encouraged to run their own request for quotation process under the existing head agreement to test the market and ensure value for money outcome is reached.
  • Agencies may enter into a ‘Preferred Supplier Agreement’ with one or more suppliers on the panel.

Who to contact

For more information or advice, you can contact edconnect.procurementsupport@det.nsw.edu.au

Approved suppliers

Not all approved suppliers offer all multimedia products covered in the contract.

Check the supplier tables below to work out which supplier offers multimedia products you need.

SupplierInteractive panelInteractive projectorsWhiteboardsCommercial displayTV AV sound
ASI Solutions Yes      
Desire AV Yes      
Digital Camera Warehouse       
ELB Pty Ltd Yes Yes   Yes Yes Yes
Fredon Technology Yes   Yes    
Integrate AV Pty Ltd Yes Yes Yes Yes Yes Yes
Keepad Interactive Australia Pty Ltd Yes Yes Yes Yes Yes Yes

Kookaburra Educational Resources

Yes Yes Yes Yes Yes Yes

Modern Teaching Aids Pty Ltd (formerly Empowered Learning)

Yes      
Quadient Australia Yes      
Precision Aus Pty Ltd Yes   Yes Yes   Yes
Pro AV Solutions Yes      
Technology Core Yes      Yes
Visionext Yes    Yes Yes  

Winc

Yes    Yes   Yes
Suppliers Interactive panel bundleMLDMoCoW Interactive projector bundle Accessories and spare partsCamera
ASI Solutions Yes Yes   Yes Yes  
Desire AV Yes Yes   Yes   
Digital Camera Warehouse       Yes
ELB Pty Ltd Yes Yes Yes   Yes Yes
Fredon Technology Yes Yes Yes    
Integrate AV Yes Yes Yes Yes Yes Yes
Keepad Interactive Australia Pty Ltd Yes Yes   Yes Yes Yes
Kookaburra Educational Yes Yes Yes Yes Yes  
Modern Teaching Aids Pty Ltd (formerly Empowered Learning) Yes Yes   Yes Yes  
Quadient Australia (formerly Neopost) Yes Yes Yes Yes   
Precision Aus Pty Ltd Yes Yes   Yes Yes  
Pro AV Solutions Yes Yes Yes Yes Yes  
Technology Core Yes Yes Yes   Yes Yes
Visionext Yes Yes Yes    Yes
Winc Yes Yes Yes Yes Yes Yes

Who's eligible to buy

This contract is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying multimedia solutions.

Non-agency buyers may also be eligible

You don’t have to be a NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

Pricing

Supplier catalogues and pricing information is available on catalogues.buy.nsw, where participating agencies can buy online at the negotiated contract prices. Find out if your agency is enabled and log in.

Non-participating agencies can get pricing information from:

  • the supplier (view contact details in 'list of suppliers'), or
  • the contract owner (click 'contract owner' above).

Contract prices may change in accordance with the price variation conditions of the contract.

Discounts

If you are purchasing multiple Multimedia products, please ask the supplier whether a bulk purchase discount is available.

Ordering

  • Quotes must be obtained in writing by contacting the suppliers.
  • Customers are to refer to PBD-2021-04 Approved procurement arrangements for instructions on how to engage with suppliers.
  • Each order placed in accordance with this agreement will create a separate customer contract under this agreement between the supplier and an eligible customer for the supply of the goods and services specified in that order

Invoicing

Eligible customers may specify the form in which invoices are to be submitted. For example, eligible customers may require consolidated invoices in a specified format for orders placed.

Unless otherwise agreed with an eligible customer, all invoices submitted by the supplier must be:

  • provided within 30 days after the date that the Customer signs the delivery docket, or for Products that are ordered with installation Services, the date that the Customer counter-signs the Completion of Works Certificate; and
  • be in the form of a valid Tax Invoice containing:
    • the Order number and account details required in order for Customers to make payment;
    • an itemised account that enables the Customer to understand what Deliverables the invoice covers and the Price payable;
    • the dates and period to which the invoice relates; and
    • any other information reasonably requested by the Customer.

This is called a correctly rendered invoice.

Delivery

Delivery of products to all eligible buyer locations within NSW.

Delivery of products and installation where applicable to any NSW region will comply with service level agreements.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Nominee purchasing

Nominee purchasing (also called third-party purchasing) refers to when a supplier buys goods or services from a third-party supplier to fulfil their contractual obligations to NSW Government.

Read more about nominee purchasing.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: