How to buy

Date: 29 Jul 2026 - 31 Jul 2026
Updated: 31 Jul 2026
Managed:
Type: Whole of government

Who's eligible to buy

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying security services.

Non-agency buyers may also be eligible

You don’t have to be a NSW Government agency to buy under NSW Government schemes, panels and contracts. But you do have to apply to become an eligible non-agency buyer.

When approved as an eligible buyer, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government contracts and schemes.

How to buy: step by step

1. Access the pricing and contract documents

2. Engage contractors

  • NSW Public Works provides contractor price rates for the provider panel.
  • You may engage contractors using:
    • the schedule of rates for casual/short-term arrangements
    • inviting a number of suitable providers to quote via a request for quote (RFQ) process.

3. Complete a customer contract agreement form

  • Complete a customer contract agreement form with the service provider.
  • Within 10 business days of the services commencing, provide a copy to the contact person within the Asset and Facilities Management team at Public Works.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: