Beeline Head Agreement

  • Mandatory
Date: 31 Jan 2018 - 30 Jan 2026
Updated: 27 Feb 2023
Managed: Digital.NSW Contact owner
Type: Whole of government
Contract Number: 0010
Whole-of-government agreement for Beeline vendor management system (VMS).

What’s covered

Beeline VMS is a cloud-based system. It’s used to manage contractors, consultants and volunteers.

Agencies can use Beeline VMS to implement Contractor Central, the whole-of-government solution for managing contingent workforce.

This agreement covers:

  • sourcing requisition
  • onboarding and offboarding
  • timesheet management
  • invoicing and payment.

What's not covered

This agreement covers the vendor management system and its support only.

It doesn’t include contingent workers. This is covered by the Contingent Workforce Scheme.

Who to contact

For information or advice, you can contact the contract manager, the Department of Customer Service, by emailing ictservices@customerservice.nsw.gov.au

Approved supplier

Who's eligible to buy

The Beeline Head Agreement is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying Beeline VMS.

Non-agency buyers may also be eligible

You don’t have to be a NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

How to buy: step by step

Step 1: Contact us

We’ll send you a copy of the agreement, the customer contract and other information for contracting with Beeline.

If you’re not buying for a NSW Government agency, we’ll first check if your organisation is eligible.

You can email us at ictservices@customerservice.nsw.gov.au

Step 2: Contact Beeline

Discuss your business requirements and any contract-related questions with them.

Step 3: Sign a contract

Fill out and sign the customer contract.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: