Salesforce Contract
- Mandatory
Date: | 4 Jul 2018 - 30 Jun 2024 | |
---|---|---|
Updated: | 9 Jun 2023 | |
Managed: | Digital.NSW | Contact owner |
Type: | Whole of government | |
Contract Number: | 662 |
What's covered
The contract covers Salesforce software-as-a-service.
What you need to know
The contract is in line with Procure IT version 3.2, under module 10 as-a-service.
It provides simplified contract terms and conditions and delivers savings to customers through the combined purchasing power of NSW Government.
The contract provides:
- aggregate demand and requirement for a 'One Government'
- competitive negotiated cloud services pricing
- substantial discounts for service cloud
- the ability to drive innovation through a cloud-enabled, next generation agreement
- flexibility to support the machinery of government.
Why use this contract
The key benefits of this contract are:
- substantial discounts for service cloud
- ability for existing contracts to transition over to contract 662
- transferability of services across NSW Government agencies
- price certainty throughout the contract term.
Who to contact
For more information please contact sw_cld@customerservice.nsw.gov.au
Approved suppliers
Who's eligible to buy
The contract is available to NSW Government agencies only.
The definition of NSW Government agencies is:
- all NSW Government sector agencies (within the meaning of the Government Sector Employment Act 2013)
- any NSW Government agency (including a body that is declared to be a statutory body representing the NSW Crown - see Interpretation Act 1987)
- any other public authority constituted by or under NSW legislation or that exercises public functions (other than a state-owned corporation)
- any state-owned corporation prescribed by regulations under the Public Works and Procurement Act 1912.
How to buy
To buy from this contract, email ictservices@customerservice.nsw.gov.au
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: