Salesforce Contract
- Mandatory
| Date: | 1 Jul 2024 - 30 Jun 2028 | |
|---|---|---|
| Updated: | 1 Jul 2024 | |
| Managed: | Digital NSW | Contact owner |
| Type: | Whole of government | |
| Contract Number: | 662 |
What's covered
The contract covers Salesforce SaaS including CRM, Mulesoft, Tableau and Slack.
What you need to know
The contract is based on the ICT Purchasing Framework rules. This agreement is mandated under PBD-2021-04 Approved procurement arrangements.
The contract provides:
- simplified contract terms and conditions
- a service catalogue with prices for cloud services, improved through group buying
- simplified procurement of cloud products and services through pre-agreed terms and conditions
- opportunities for innovation through a cloud-enabled next generation agreement.
Why use this contract
The key benefits of this contract are:
- simplified contracting with baseline contractual protection
- substantial discounts on in-scope cloud services
- regular review to the service catalogue to incorporate new products and services
- transferable services across NSW Government agencies
- price certainty throughout the contract term.
Who to contact
The ICT/Digital Sourcing team at the Department of Customer Service manages the contract.
They:
- act as the contract authority for Salesforce AoGA
- oversee governance and performance
- support eligible buyers
- maintain and update service catalogues.
For more information please contact sw_cld@customerservice.nsw.gov.au
Approved suppliers
Who's eligible to buy
The contract is available to NSW Government agencies only.
The definition of NSW Government agencies is:
- all NSW Government sector agencies (within the meaning of the Government Sector Employment Act 2013)
- any NSW Government agency (including a body that is declared to be a statutory body representing the NSW Crown - see Interpretation Act 1987)
- any other public authority constituted by or under NSW legislation or that exercises public functions (other than a state-owned corporation)
- any state-owned corporation prescribed by regulations under the Public Works and Procurement Act 1912.
How to buy
Step 1: Access documents
Visit the ICT/Digital Sourcing Portal (ICTDS Portal) to find the Salesforce MICTA, ICTA, Cloud module and related documents.
Step 2: Request portal access
If you don't have access use the ICTDS Portal access request.
Step 3: Update request
If you already have access to the ICTDC portal request an update to access the Salesforce agreement.
How to manage complaints and disputes
If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.
You can view general information that may help you prepare for and manage complaints and disputes: