Who's eligible to buy

This contract is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying multimedia solutions.

Pricing

Access pricing information by contacting:

Non-agency buyers may also be eligible

You don’t have to be an NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

Discounts

If you are purchasing multiple Multimedia products, please ask the supplier whether a bulk purchase discount is available.

Ordering

  • Quotes must be obtained in writing by contacting the suppliers.
  • Customers are to refer to PBD-2021-04 Approved procurement arrangements for instructions on how to engage with suppliers.
  • Each order placed in accordance with this agreement will create a separate customer contract under this agreement between the supplier and an eligible customer for the supply of the goods and services specified in that order

Invoicing

Eligible customers may specify the form in which invoices are to be submitted. For example, eligible customers may require consolidated invoices in a specified format for orders placed.

Unless otherwise agreed with an eligible customer, all invoices submitted by the supplier must be:

  • provided within 30 days after the date that the Customer signs the delivery docket, or for Products that are ordered with installation Services, the date that the Customer counter-signs the Completion of Works Certificate; and
  • be in the form of a valid Tax Invoice containing:
    • the Order number and account details required in order for Customers to make payment;
    • an itemised account that enables the Customer to understand what Deliverables the invoice covers and the Price payable;
    • the dates and period to which the invoice relates; and
    • any other information reasonably requested by the Customer.

This is called a correctly rendered invoice.

Delivery

Delivery of products to all eligible buyer locations within NSW.

Delivery of products and installation where applicable to any NSW region will comply with service level agreements.

Government taxes and charges

All taxes, duties and charges imposed or levied in Australia or overseas in connection with the performance of this agreement will be borne by the supplier.

Nominee purchasing

Nominee purchasing (also called third-party purchasing) refers to when a supplier buys goods or services from a third-party supplier to fulfil their contractual obligations to NSW Government.

Read more about nominee purchasing.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: