C4599 Microsoft Licensing Solution Providers (LSP) Panel

  • Mandatory
Date: 13 Mar 2026 - 13 Mar 2031
Updated: 15 Apr 2026
Managed: Digital NSW Contact owner
Type: Whole of government
Contract Number: 4599
Scope
The Microsoft Licensing Solution Providers (LSP) Panel enables eligible NSW Government customers to engage Microsoft‑authorised LSPs to support the procurement of Microsoft products and procure related LSP provided services.

What's covered

Microsoft Licensing Solution Providers (LSP) Panel​ (Contract 4599) is a standing offer arrangement using the NSW Government ICT Purchasing Framework.

The panel scope is composed of 4 panel modules to which suppliers are empanelled and can offer services.

The use of this module is mandatory if a buyer is procuring Microsoft products under a Microsoft agreement such as the Microsoft whole-of-government Enterprise Agreement. Microsoft requires that its products are procured via an authorised LSP (the suppliers on the panel).

Panel Module 1 covers the essential services required for ordering and payment of Microsoft products:​

  • bill of material (BOM) support​
  • quote generation​
  • invoicing and reconciliation​
  • payment processing and remittance to Microsoft​
  • renewal reminders
  • basic licence position reporting
  • true-up support
  • contract documentation management

The use of the remaining panel modules (panel modules 2 to 4) is optional, as they relate to more services that LSPs offer to support agencies manage and improve their investments in Microsoft products.

Value Added Services (VAS) are a group of additional services offered by Microsoft that goes beyond fulfilment and aims to maximise value associated with investment in Microsoft products. Capabilities include:​

Licence optimisation: Identify over or under licensing and cost savings​

Software asset management: Maintain inventory and compliance across lifecycle​

Data analysis: Identify trends or anomalies, scenario modelling and forecasting​

Custom reporting: Tailored KPI reporting for operational and executive audiences​

Account team: A dedicated point of contact plus service reviews

By resolving issues, reducing risk, and ensuring services perform as intended throughout their lifecycle, support services help customers:

  • operate
  • troubleshoot
  • optimise their Microsoft technologies.

Capabilities

Proactive services: Health checks, optimisation, guidance on product changes​.

Success management services: Adoption planning, success metrics, enablement​.

Problem resolution services: Incident response, defined SLAs, escalation and post-incident reviews.

OPS facilitates provision of any other professional services associated with Microsoft products including design and implementation services. Capabilities include:​

  • development services​
  • systems integration​
  • data analysis​
  • managed services​
  • training​.
  • Additional ancillary deliverables and services as mentioned in respective panellist MICTA.

What's not covered

Microsoft products Licensed software

  • cloud services
  • other web-based services (including pre-release or beta versions)

Microsoft products aren’t supplied directly by LSPs under the panel. Instead, LSPs facilitate the procurement of Microsoft products through the services provided under Panel Module 1 – Basic Microsoft Licensing Fulfilment including processing payments for Microsoft products on Microsoft’s behalf.

Microsoft services

These services are contracted separately under the Microsoft whole-of-government Enterprise Agreement and are out of scope for LSPs:

  • support services
  • development services
  • other professional services

What you need to know

Suppliers

All suppliers on the MS LSP panel are prequalified under the ICT Services Scheme.

The LSPs are authorised by Microsoft to facilitate supply of Microsoft products under the new Microsoft whole-of-government Enterprise Agreement (once established) and have undergone an open market evaluation process to be empanelled.

Suppliers are required to maintain both their Microsoft authorisation and ICT Services Scheme pre-qualification for the duration of the MS LSP Panel under the MICTA (5 years).

The use of Panel Module 1 is mandatory when buying Microsoft products. Use of panel modules 2 to 4 is optional if procuring related LSP-provided services. This provides buyers with the option find related services from other pathways (such as other suppliers the ICT Service Scheme, ICT Professional Services Purchasing Arrangement or Microsoft under the new Microsoft whole-of-government Enterprise Agreement).

The contractual framework aligns with the NSW Government ICT Purchasing Framework and is based on the Master ICT Agreement/ICT Agreement (MICTA/ICTA).

Whilst the overarching MICTA is between the supplier and DCS, individual eligible customers enter their own ICTA customer contracts with their selected empanelled suppliers.

Agencies

Agencies are encouraged to conduct a competitive RFT process for the customer contract. With appropriate the empanelled suppliers in order comply with their own specific procurement obligations, complete any due diligence requirements and maximise value for money relating to their specific procurement needs.

The ICTA has 3 modules to select from in the order form:

  • Cloud module (SaaS), where a customer purchases non-Microsoft cloud services.
  • Software module (non-cloud) for purchase of non-Microsoft software.
  • Services module (professional services), that may be selected in the order form depending on the procurement requirement.

When procuring Microsoft products, like Microsoft 365, Office 365, Azure services or other licensed software, agencies usually will set up 2 parallel ICTAs:

  • Microsoft under the whole-of-government agreement for product supply (using the software and/or cloud modules)
  • The selected LSP for payment and licensing fulfilment (Panel Module 1)

When procuring LSP provided services (panel modules 2 to 4), agencies typically will set up a single ICTA directly with the LSP.

Why use this contract

The Microsoft LSP panel offers several benefits, including:

  • providing a compliant pathway to facilitate the procurement of Microsoft products
  • supporting value for money through negotiated base margins and additional LSP commercial mechanisms, including volume‑based discounts, rebates, and scale‑based incentives
  • providing flexibility to access services aligned to agency requirements at market competitive rates
  • improving all‑of‑government visibility and reporting on Microsoft and LSP spend and supplier performance
  • improving governance by formalising LSP roles and responsibilities.

Who to contact

The panel is managed by the Digital Strategy, Sourcing and Assurance (DSSA) team within the Department of Customer Service.

DSSA duties:

  • act as the contract authority’s representative
  • provide support to eligible customers, including the establishment of customer contracts
  • govern and manages the performance of panel suppliers
  • manage panel refreshes to make sure the scope remains relevant and pricing remains good value.

For more information or advice, email sw_cld@customerservice.nsw.gov.au

Approved suppliers

Who's eligible to buy

All NSW Government agencies are eligible

This means that all NSW Government agencies can use this contract when buying Microsoft LSP Services.

Procurement of Microsoft products under the Microsoft all‑of‑government Enterprise Agreement (once established) requires agencies to purchase the essential services required for ordering and payment of Microsoft products under the Microsoft LSP Panel (Panel Module 1), agencies must make sure eligibility under both arrangements.

Non-agency buyers may also be eligible

You don’t have to be an NSW Government agency to buy under NSW Government schemes, panels and contracts. But you do have to apply to become an eligible non-agency buyer.

Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government contracts and schemes.

How to buy: step by step

Begin by clearly defining your statement of requirement (SoR). This should communicate both the scope and intent of your procurement. At a minimum include:

  • the specific Microsoft products you intend to purchase (for example, licences, subscriptions typically in the form of a bill of materials)
  • any supporting services required to enable, optimise or maintain those products (such as value added services, support services, or professional services).

Where possible, outline key objectives, expected outcomes, and any constraints (for example, timelines, dependencies, or technical considerations).

A well-defined requirement will help determine the appropriate panel modules and enable suppliers to provide accurate and relevant responses.

Based on your requirements, identify and confirm the applicable panel modules:

Panel Module 1 – Basic Microsoft Licensing Fulfilment (BMLF)This module is mandatory when procuring Microsoft products and covers licence ordering and fulfilment activities.

Panel modules 2 to 4 (optional)
These modules may be used where additional services are required, including value-added services, support services, or professional services.

Make sure only the modules related to your business need are selected, as this will guide the scope of supplier engagement.

Select empanelled supplier(s) to invite to request a quote or proposal aligned to your defined requirement and selected modules. This mechanism is described in clause 4 of MICTA.

The number of quotes required will depend on the eligible customer’s own procurement rules and the Procurement Policy Framework (such as PBD-2021-04).

The order proposal includes a draft form of the relevant ICTA order form (schedule 3), including, if applicable, the statement of work (schedule 4).

The order proposal will form part of an RFX (request for ‘x’, ‘x’ being a request for quotation, tender or proposal) issued by the eligible customer.

How to provide feedback on supplier performance

If you have feedback about supplier performance, email sw_cld@customerservice.nsw.gov.au

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes:

Access to contract resources

More resources for buyers like contract templates, guides and product and services catalogue are available at the ICT DS Portal.

To request access, send a completed ICT/Digital Sourcing Portal Access Request form or email ictdsportal@customerservice.nsw.gov.au