Microsoft Enterprise Agreement

  • Mandatory
Date: 1 Jun 2021 - 31 May 2026
Updated: 9 May 2023
Managed: Digital.NSW Contact owner
Type: Whole of government
Contract Number: 2319
Covers Microsoft enterprise enrolment and subscription, for on-premise licenses, as-a-service subscription and Azure Cloud Services. It also covers development services, professional services and software support services.

What's covered

The Microsoft Enterprise Agreement covers the enterprise enrolment, enterprise subscription enrolment and the server and cloud enrolment (SCE).

In the enterprise enrolments, customers can buy on-premise licences as well as cloud services, such as Office 365 and Azure Cloud Services.

This agreement also covers Microsoft development services, professional services and software support services.

Why use this contract

Key contract features include:

  • volume discount in recognition of NSW Government spend as "one government"
  • price certainty during the term of the contract
  • enhanced security, customer data and privacy provisions
  • ease of procurement
  • meet social procurement policies.

Who to contact

For more information or advice, please email sw_cld@customerservice.nsw.gov.au

Approved suppliers

Authorised Microsoft Licensing Solution Providers (LSPs):

  • Data#3 Limited
  • Datacom Systems (AU) Pty Ltd
  • Dell Australia Pty Ltd
  • NTT Australia Pty Ltd
  • Insight Enterprises Australia Pty Ltd
  • Software One Australia Pty Limited
  • DXC Technology Australia Pty Ltd
  • Winc Australia Pty Ltd (now Crayon Australia Pty Ltd)
  • Rhipe Australia Pty Ltd (now Crayon Australia Pty Ltd)

Before engaging a provider, buyers should to check to ensure that the supplier is on the ICT Services Scheme or contact ICTServices@customerservice.nsw.gov.au.

How to sign an agreement

Engage one of the Microsoft Licensing Solution Providers (LSPs) to sign a Microsoft enterprise agreement. Their details are on the 'list of suppliers' tab.

Before signing a new Microsoft enterprise agreement, please contact ICTServices@customerservice.nsw.gov.au.

How to get quotes

You can get price quotes from any of the Microsoft licensing solution providers (LSP) listed under 'list of suppliers'.

For development and professional services, please contact your Microsoft account team.

How to manage complaints and disputes

If a complaint or dispute occurs, both the buyer and the supplier must first seek resolution at the agency level.

You can view general information that may help you prepare for and manage complaints and disputes: