Media Monitoring Services Contract

What's covered

Core services

Media monitoring

• press, broadcast, online, social media and other data sources
• metropolitan, regional, national, interstate and online international
• CALD media automated translation.

Reporting and distribution

• automated and manual curated customised reporting
• distribution of summaries, ping alerts, newsletters and reports.

Basic analytics

• automated analysis of data with customisable tools (type, outlet, audience, location, date)
• automated sentiment analysis for all digital media.

Advanced analytics, audience intelligence and social listening of pulsar platform

Other services

• media contacts database (Australian and New Zealand media contacts)
• media release distribution (unlimited media releases)
• international monitoring (for online coverage).

Essential services

• copyright licensing and cost
• dedicated  whole of government account management
• 24/7 technical support and help desk
• cross platform access (mobile, tablet and desktop)
• customer user training (face to face, webinar and practice groups).

Tier 1 services

• human driven quantitative and qualitative analysis of all the media, including social media, with customised and dynamic dahboard analysis report. Report types available cover various areas such as campaign analysis, topics or issues analysis, audience discovery, insights, and segmentation, as well as traditional media analysis.
• qualitative media coverage reports.
• CALD media summaries and CALD media translation (print and press, broadcast, online and social media. Full article human translation available across 24 languages).
• daily briefings - human curated daily media reports.

Tier 2 services

• full international journalist contact database
• author contact database
• influencer contact database
• journalist diary and calendar management
• international media monitoring
• international media analysis and reports
• rush services
• forward planning data and information data set.

Who to contact

For more information or advice, email mms@premiersdepartment.nsw.gov.au

Approved supplier

• Isentia Pty Limited (ABN 11 002 533 851)

Who's eligible to buy

This is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying media monitoring services.

How to buy

To order core services through the Media Monitoring Services Contract, please email mms@premiersdepartment.nsw.gov.au

Services will be implemented to eligible agencies within 4 weeks.

To order tier 1 or tier 2 services agencies should contact nswgovt@isentia.com.

Pricing

Core services are financed through the Premier's Department.