Integrated Security Contract

  • Mandatory
Date: 8 Feb 2021 - 7 Feb 2028
Updated: 21 Dec 2021
Managed: NSW Public Works
Type: Whole of government
Contract Number: 10025931
Scope
Covers security guard services, mobile patrols, alarm monitoring, response, cash in transit and armoured vehicles.

What's covered

The range of security services in the contract includes:

  • armed guard
  • ranger services
  • crowd control
  • health security officer
  • mental health security officer
  • control room operator
  • mobile patrol
  • alarm response
  • alarm monitoring
  • maintenance
  • installation
  • soft skin
  • armoured vehicle

What's not covered

The whole-of-government integrated security contract does not cover:

  • patrol vehicles
  • guard break coverage
  • specialised equipment or client uniforms

What you need to know

The contract is divided into 7 geographic regions across NSW, with a range of suppliers offering services in each region.

The contract is a standing offer arrangement or panel contract. The head agreement, managed by Public Works Advisory, is for 3 years plus 4 one-year extension options.

A customer agreement can be established at any time under the open head agreement for the desired customer term and extension options (we recommend up to 5 years maximum).

The panel rates are maximum ceiling rates. Once a client's purchase volume and term is provided, the supplier may offer equal or better rates. Specialised or custom services can also be negotiated and included in the customer agreement by the client.

The supplier panel rates can also be used casually with a purchase order for short term or low-value procurements.

Why use this contract

Key benefits

  • NSW Public Works experts to guide and advise you.
  • Save money through competitively derived structured pricing, reduced establishment costs, and streamlined contract management.
  • Compliance with NSW Government's Procurement Policy Framework, Modern Slavery objectives and Fair Work.

Ongoing monitoring of suppliers is undertaken by NSW Public Works including:

  • security master licence
  • insurances – public liability, work cover, professional indemnity, motor vehicle (where applicable)
  • media – brand and reputation
  • corporate – ASIC notifications
  • financial – credit assessments to NSW Government scheme
  • quality certification – ISO 9001:2016

Who to contact

For more information or advice, you can email wholeofgovernmentsecurity@pwa.nsw.gov.au

Approved suppliers

Who's eligible to buy

The contract is a mandatory, whole-of-government agreement.

All NSW Government agencies are eligible

This means that all NSW Government agencies are eligible to use – and must use – this contract when buying integrated security services.

Non-agency buyers may also be eligible

You don’t have to be an NSW Government agency to buy under NSW Government contracts, panels and contracts.

But you do have to apply to become an eligible non-agency buyer. Once approved, you'll get an authorised buyer identification number (NSWBuy number). Use this number to buy through NSW Government schemes and contracts.

How to buy: step by step

  1. Contact NSW Public Works and complete an expression of interest to receive pricing and contract documents (commercial in confidence). To contact NSW Public Works, email wholeofgovernmentsecurity@pwa.nsw.gov.au
  2. Receive contractor pricing rates for the provider panel from NSW Public Works. You may engage the contractors using the schedule of rates for casual/short-term arrangements, or invite a number of suitable providers to quote via a request for quote (RFQ) process.
  3. Complete a customer contract agreement form with the provider. Provide a copy to the authorised person, asset and facilities management PWA, within 10 business days of the services commencing.

How to manage complaints and disputes

In case of complaints and disputes, both the customer and the contractor's representative must use their best efforts to resolve the matter at a local level.

If the complaint cannot be resolved locally between the customer and the contractor's representative, the customer can follow the issue resolution process which is available by contacting NSW Public Works.