Scope

What's covered

The contracts are designed for infrastructure as a service (IaaS) and platform as a service (PaaS) via the public cloud delivery model for NSW Government buyers.

Depending on the supplier and contract terms, the scope may also extend to other deployment types, such as community and private cloud, as well as other service types.

IaaS (infrastructure as a service)

• compute
• storage
• network and security
• secure internet gateway (SIG)
• cross domain gateway (CDG)

PaaS (platform as a service)

Professional services

• cloud training
• cloud onboarding
• cloud migration
• other

What you need to know

Form of agreement

The form of agreement for each contract varies from supplier to supplier, but generally takes the form of:

• a head agreement defining the provider's product and service menu, security program and commercial offer
• a customer contract under which orders are placed.

CPA customer contracts allow multiple orders over time via order forms or through a provider.

Product and service menu

Each supplier has a product and service menu, which includes service descriptions and service levels. This may be incorporated into the contract as an attachment or by reference to publicly available service offerings.

Where possible, we've included the supplier’s standardised service offering. This helps keep prices as low as possible for customers.

Pricing and discounts

Each CPA includes a commercial framework, including discounts, to ensure customers can achieve the best value for money.

Maximum prices and the head agreement price list set a price ceiling. Buyers can negotiate reduced prices or deeper discounts based on:

• committed spend
• upfront payment
• contract term.

The pricing and commercial framework for each supplier is available to customers under a confidentiality arrangement. Please email [email protected]

New services

New services may be added over time to each supplier's product and service menu. This ensures that buyers can access the latest offerings.

Suppliers may also supply services outside of the product and service menu. They must seek approval from the Department of Customer Service, acting as the contract authority, to do this.

Value-adds

Any value-adds that suppliers provide to a customer contract must be presented transparently. The contract must set out:

• the total value of the value-add
• how the value is calculated
• the percentage discount to the contract price that the value-add represents.

Service catalogue updates

DCS is responsible for service catalogue updates. We will notify suppliers if pricing updates are needed, and notify customers of any changes.

Why use this contract

Market contestability

CPA enables customers to procure a range of product and services across major CSPs.

Better services

The adoption of cloud services represents a commitment to using digital to put more power in the hands of citizens and deliver better services.

Value for money

Better value for money for the taxpayer and benefit realisation associated with the projected growth in cloud expenditure.

Agile procurement

Enabling agile procurement of cloud services follows the strategy and goal of transforming the public service to being more agile, data driven and focused on designing and delivering customer centric services in the digital economy.

Streamlined procurement

Once a contract signed, customers can raise multiple orders via a simplified order form or electronically, depending on CSP.

Who to contact

The contract is managed by the ICT/Digital Sourcing within the Department of Customer Service (DCS). The contract authority:

• acts as the contract authority for the CPA
• provides the performance management function
• supports agencies and clusters on customer contracts
• conducts refreshes and intakes.

You can contact us at [email protected]