Scope
| Date: | 3 Sep 2026 - 16 Sep 2026 | |
|---|---|---|
| Updated: | 16 Sep 2026 | |
| Managed: | ||
| Type: | Whole of government |
What's covered
General cleaning duties that are to be carried out on a daily, weekly, quarterly and annual basis. Additional cleaning services like cleaning works are carried out by general cleaners on an ad-hoc basis.
This contract covers the delivery of essential hygiene and cleaning standards across operational sites.
NSW regions covered under the Cleaning Services contract
- North Coast
- North Western NSW
- Northern Sydney
- South Western Sydney
- Southern NSW
- Sydney
- Sydney CBD
- Western Sydney
What's not covered
Specialist cleaning services
- Professional cleaning tasks that require specific expertise or equipment
- Techniques to address complex, high-risk or regulated environments
- Requires specialist contractors:
- carpet cleaning
- roof and gutter cleaning
- window cleaning.
Agencies not covered
- NSW government agencies that have opted out of the Cleaning Services contract; Transport for NSW, except Sydney Trains and NSW Trains Office spaces.
- NSW Health clinical sites and any government offices that have cleaning included as part of their lease arrangements.
- Non-government agencies, charities and independent schools that are non-eligible buyers of the Cleaning Services contract.
The Hunter Central Coast region isn’t covered by the Cleaning Services contract, the region transferred to an insourced model from 2026.
What you need to know
The Department of Education (DET) has negotiated an agency head agreement with suppliers to manage cleaning services.
The DET determined that an agency arrangement contracting structure as the most suitable model to ensure accountability, consistency and service continuity. Under this model, the DET enters into the agreement as an agent for all participating agencies and entities, and contractors have no direct legal relationship with customers other than with DET.
Why use this contract
- Clear obligations for contractors, customers, and the Department of Education.
- Measurable standards and auditable data for accountability.
- Reduce legal and operational risk.
- Aligns with NSW Government priorities such as Fair Work, Modern Slavery, and social procurement priorities.
Who to contact
For information or advice, email the contract manager, NSW Department of Education: [email protected]