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Content publishing

We manage info.buy NSW content to ensure it's aligned with Digital NSW standards. This page outlines what we do, how to request updates, and our service timelines.
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What we do

We manage all content publishing under info.buy NSW and ensure accuracy, consistency, brand alignment and accessibility standards across the site.

Our team supports:

  • publishing, updating and archiving web pages
  • replace existing files such as documents or templates with updated versions
  • large content projects and UX strategy.

What we don't do

  • Edits to files such as documents or templates
  • File format conversions (for example, converting Word documents to PDF files)
  • Content development
  • Graphic design or image creation
  • Video editing
  • Platform training or technical troubleshooting

How to send a request

Email the NSW Procurement Digital Experience Team at [email protected] with your request and all the relevant information required for our team to action it.

All enquiries for pages under Supplier Hub or Opportunities Hub should be directed to [email protected]

External approvals

Even if your content is approved or finalised on your end, the Digital Experience Team can make edits to meet publishing standards. As custodians of buy NSW, we reserve the right to recommend these changes.

  1. Submit your request
    1. Send us your content update request with all relevant details.
  2. Initial assessment
    1. We review your request to determine its complexity and how best we can support it.
  3. Turnaround time evaluation
    1. Based on the scope, we estimate the expected delivery timeframe.
  4. Content review
    1. We check your content for accessibility, readability, consistency, and alignment with buy NSW style guidelines.
  5. Recommendations (if needed)
    1. Even if your content is approved or finalised on your end, the Digital Experience Team can make edits to meet publishing standards. As custodians of buy NSW, we reserve the right to recommend these changes.
  6. Review and approval
    1. We send the revised version to you for fact-checking and final approval.
  7. Publishing
    1. Once approved, we publish the content and notify you via email.

We encourage the following practices to ensure a smooth workflow:

  • Use clear, concise language.
  • Use Digital NSW to help with formatting and standards:
    • Sentences should be on average 15 to 20 words.
    • Paragraphs should be between 3 to 5 sentences.
    • Page description or overview uses up to 150 characters including spaces.
  • Provide finalised content (avoid drafts).
  • Flag deadlines early.

By using tracked changes you'll help us:

  • quickly identify edits
  • reduce back-and-forth
  • maintain version control.

How to send a content update request

  1. Create a Word document.
  2. Copy and paste the page link and the content that needs updating
  3. Turn on tracked changes.
    1. Under Review tab > Tracking.
  4. Add, edit or delete the content you've pasted into the document.
    1. Avoid highlighting, changing font styles to demonstrate where changes occur and adding comments*.
  5. Save and send to us.

*Additional comments are great for questions or further information to help us action your request. Avoid using comments to replace tracked changes editing functionality.

New contracts, schemes and news items

Email us at [email protected] and request a template for the new content you'd like to publish.

How to send file replacement requests (such as PDF, Excel, or Word)

Send us:

  • the link to the file (not just the page where the file appears)
  • the new file*.

*Make sure the new file matches the format of the existing one (PDF, Word, Excel). Uploading a file in a different format can break existing links to that file across the site, affecting accessibility and functionality.

  1. Find the file on the page.
  2. Hover over the link, right-click and select 'copy link'.
    1. Example:
      https://www.info.buy.nsw.gov.au/__data/assets/word_doc/0005/617594/GC21-Training-Registration-Form-and-Agreement_17072024.docx
  3. Paste the file link in an email.
  4. Check all the relevant information is included and send us your request.

New files and file removal

If the file is new or needs to be removed from a page, follow How to send a content update request and let us know where the file exists or should exist on the site. Ensure you're clear about removal so we can archive or delete it.

Turnaround times

When we receive your request, we'll review it and reach out if we require clarification on anything.

We aim to deliver content updates efficiently. Our standard turnaround times are:

  • minor content edits: 1 to 3 business days
  • new page creation and large updates: 3 to 7 business days.

We ensure that it meets content formatting, accessibility compliance, and adhere to Digital NSW standards.

Timelines can vary based on request complexity, the team's workload and internal priorities when we receive your request.

Fast-track your request and meet your deadline
  • We'll prioritise content submitted using MS Word tracked changes.
  • If your request is time-sensitive and falls outside our standard turnaround times, clearly indicate your deadline so we can assess and prioritise appropriately.
  • To ensure the Digital Experience Team can action your request in a timely manner, give as much notice as possible with all the relevant information required to action your request.