How to book travel
FCM Travel Solutions (FCM) is the supplier of travel management services to the whole of NSW Government and other eligible customers under the Travel Management Services Contract.
You can manage travel bookings via the FCM Portal or FCM's Australia-based team of travel consultants. Travel bookings include:
- air travel
- accommodation
- car hire
- rail and ferry
- coach
- charter
- group travel (10 or more travellers)
- travel visa service.
Price matching
FCM can match pricing on most occasions. When this is not possible, FCM will advise the reasons for it. They may include:
- fares offered by low-cost or small international airlines
- special accommodation rates for conferences that may not be available to FCM
- not being able to offer the same hotel as the conference due to availability.
Accommodation
NSW Government agencies get better value for money on over 1000 contracted accommodation providers booked through the FCM Portal. Benefits include:
- more availability and choice of properties, with better regional coverage
- lower room rates and discounts
- complimentary or discounted services such as Wi-Fi, breakfast and parking
- enhanced duty of care through minimum public liability
- safety, security and quality
- online directory and an interactive map of properties.
Air travel
Flight holding depends on airline rules
All quotes are offered in line with airline ticketing time limits. Airlines will not allow FCM to extend the ticketing time to hold flights.
The standard time for ticketing is approximately 3 days, but it can vary greatly and can be as little as immediate ticketing conditions.
FCM are bound by these airline rules. If they are not followed, heavy fines apply and airlines will cancel the held fare.
Lounge memberships are allowed
Lounge memberships are allowed under the NSW Government Travel and Transport Policy.
There are discounts on Qantas and Virgin Australia lounge membership fees for NSW Government travellers. For help, please contact your agency's travel lead.
Travel protection and insurance
The Treasury Managed Fund provides cover to persons working for a NSW Government agency who are travelling overseas for work.
More information on the cover, what to do before you travel and additional emergency travel assistance please refer to Insurance for NSW (icare).
Car hire
NSW Government’s approved car hire suppliers under the Short-Term Rental of Motor Vehicles Contract are:
NSW Government's rates include insurance cover for accident damage to the rental vehicle and third party property.
Travellers can pay an extra daily fee to reduce the excess payable in case of an accident where they are at fault.
Contact details
For travel bookings, quotes and credit
For all travel booking queries, you contact FCM's dedicated team:
nswg@fcmtravel.com.au
1800 823 464 or 02 8974 0859
For finance queries, including charges and invoices
You can contact FCM via a dedicated email nswg.finance@fcmtravel.com.au for queries relating to:
- charges
- copies of hotel invoices, including incidental breakdowns
- FCM invoices (invoices are accessible via FCM Portal).
For travel insurance and emergency assistance
For any enquiries on coverage, please contact Insurance for NSW:
insurancefornsw@icare.nsw.gov.au
02 9216 3327
icare.nsw.gov.au
For claims related enquiries please contact:
1300 407 022
+61 2 9464 7450 if you're overseas
generalclaims@icare-gb.com.au
For any medical emergency assistance whist overseas please contact International SOS:
+61 2 9978 6682 (24/7 Sydney Assistance Centre)
sydney@internationalsos.com
internationalsos.com
